This is such a pet peeve of mine. Not sure if this is "fixed" in 8.0 or 8.1 (we are on 7.6.4 sp5).
OK, fine Remedy Application Service is always taking over the modified by field, but then there should be (OOB) a field of when a real person touched it. For example, I created a service request, that created a Work Order. When I go to the Work Order console and do a filter on Submitted by Me, guess what? Nothing comes up because it's the app service that created the Work Order. So we have to customize, customize, customize. Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Suresh Loganathan Sent: Friday, April 11, 2014 10:38 AM To: [email protected] Subject: Re: Remedy Application Service showing in Submitter and Last Modified Field ** Roger/Tauf, Thanks for the information.The ways are 1. Check the info with audit log and 2. create customization. am I right? Any idea about AR_Escalator? Recently, we can see the info from people form. Regards, Suresh Loganathan. On Apr 11, 2014 7:44 PM, "Roger Justice" <[email protected]> wrote: ** This is a standard rejection workflow and it does not capture who did the rejection. You will need to create a customization off of the Signature form to capture the specific person that cancels the Change. -----Original Message----- From: Suresh Loganathan <[email protected]> To: arslist <[email protected]> Sent: Fri, Apr 11, 2014 9:59 am Subject: Remedy Application Service showing in Submitter and Last Modified Field ** Team, Having a big issue in my remedy environment with "Remedy Application Service" and " AR_Escalator". Believe, it's an Out Of Box behaviour. Scenario: 1, if we reject the change from CHG:Infrastructure Change form. The work info submitter field showing as Remedy Application Service. It's creating a confusion who reject the change. Have tried with logs enable with Escalation, ACTL and FLTR. Do we have any option to fix this change via configuration work? Kindly advise. Regards, Suresh Loganathan. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
