Team, Got new requirement to send a email notification when assignment fields changes from one group to other. In OOB Task having an issue with email notification. if the task has been created by task template(Single template multi purpose, so assignment field is an empty) with out assignment fields that task went to"Staging" status.When the appropriate incident went from In progress that time task will go to"Pending" stays with out assignment entry.
After the pending status, i filled the assignee group and name and it's not sending the group and individual notification. Based on this scenario, need to write work flow every time assignment field changes notification will send. Can you please advise how to fix this? Remedy Version 8.1. Regards, SureshLoganathan . _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
