The easiest way to do it is that I have distribution lists with just the inbound Remedy email account, and filter the incoming emails based on those.
For example, I may have [email protected]<mailto:[email protected]> and [email protected]<mailto:[email protected]> as two distribution lists that both contain only the [email protected]<mailto:[email protected]> account. When an email to either of those are sent in (where you have to look at not just the To: line but the CC: line), Remedy has RBE rules to process them and create an Incident with a Template for the Server team, Service Desk, or whatever. Since inbound email uses Outlook profiles it seems like it might be kind of tricky or at least less stable to set up multiple instances on a single server so I’ve never gone with that approach. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Thursday, June 19, 2014 3:22 PM To: [email protected] Subject: Multiple incoming email boxes ** All, What is the best way to configure the email engine on the server side? I know you can set up multiple inbound email records in the Email config form but I'm more interested on the server side. Do I have to have multiple email engine services installed on the same box? Can I install the email engine on 2 separate servers? Thanks.. -- Tauf Chowdhury _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
