Thanks Randeep! Lots of good info here. I'll check it out and report back.
Sent from my iPhone > On Jun 19, 2014, at 9:28 PM, Randeep Atwal <ratwals...@gmail.com> wrote: > > ** > Hi Tauf, > > I had faced a similar problem in the past. Upwards of 30 mailboxes across > different departments. We did have just one email engine configured for all > of them, but ran into large latency since it would go through them all > serially, meaning that mailboxes with 1 or 2 unread messages could take a > really long time to arrive since the email engine goes through each one > serially, and there would be some high volume 'bulk' type email boxes; pretty > much what you are describing. > > Here are a bunch of performance tips to speed up email processing in general. > This may help significantly with your issue. > > https://communities.bmc.com/docs/DOC-18514 > > However, if it is still not good enough for your customers, and you want to > get the best possible throughput, (i.e. process in parallel) yes you can > install multiple email engines on a single server in seperate directories or > install multiple on a seperate server or even a set of servers. You want to > determine how to dothis based on available memory and cpu for each server, > but in your case with just two incoming email inboxes, two email engine > instances on the same machine should be fine. I would avoid putting email > engine as a service in a server group if you do this, and also recommend > keeping email startup seperate from arsystem startup. > > After installing, and before starting it, you need to edit the > emaildaemon.properties for each instance to tell it which mailboxes it is > responsible for. I think the installer will ask you for your target arserver > name during install, but the emaildaemon.properties also holds this > information. > > com.remedy.arsys.emaildaemon.Mailboxes= > If you run multiple email engines for a single server, this setting > specifies which mailboxes this email engine should process. The > value should contain comma-separated mailbox names. If the > value is empty, the email engine processes all of the mailboxes > configured for the server. If the value is not empty, the email > engine processes the specified mailboxes only. > > HTH > > Thanks > > Randeep > > >> On Thu, Jun 19, 2014 at 7:34 PM, Grooms, Frederick W >> <frederick.w.gro...@xo.com> wrote: >> Just use the one Email Engine and put multiple mailboxes in the Email >> Configuration form. On Startup the engine reads the configuration and sets >> up the necessary threads. >> >> I don't think there is a way for an Email Engine to specify which mailboxes >> it will process (You can specify which servers, but I don't think you can go >> any deeper than that so it is an all-mailboxes on the server or none). >> >> Fred >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury >> Sent: Thursday, June 19, 2014 6:11 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Multiple incoming email boxes >> >> Right, but my question is more on the how to set it up on the server itself >> or if I should use multiple servers each with it's own instance of the email >> engine. That's where I'm fuzzy and the documentation isn't there either. >> >> Sent from my iPhone >> >> -----Original Message----- >> > On Jun 19, 2014, at 6:18 PM, "Grooms, Frederick W" wrote: >> > >> > If you set up separate inbound mailboxes, each mailbox should have its own >> > threads >> > >> > Fred >> > >> > -------- Original message -------- >> > From: Action Request System discussion list(ARSList) >> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury >> > Sent: Thursday, June 19, 2014 4:53 PM >> > To: arslist@ARSLIST.ORG >> > Subject: Re: Multiple incoming email boxes >> > >> > ** >> > Thanks Shawn. Let me elaborate further on the issue. >> > Right now, there's a single email address. This email is receiving both >> > user requests and also what we call "bulk requests" from event management >> > systems etc... So what is happening now is that the bulk requests which >> > are high in number are being processed ahead of the user requests because >> > of the order that they come in. This is leading to the user experiencing a >> > delay in their ticket being generated. That is the crux of the issue that >> > we are trying to figure out the best approach to. Logically, we thought >> > that sending the bulk requests to a separate email address/mailbox and >> > processing them separately would help. That is why I am trying to set up >> > multiple boxes. >> > >> > -------- Original message -------- >> > On Thu, Jun 19, 2014 at 4:27 PM, Pierson, Shawn wrote: >> > ** >> > The easiest way to do it is that I have distribution lists with just the >> > inbound Remedy email account, and filter the incoming emails based on >> > those. >> > >> > For example, I may have remedyservert...@blah.com and >> > remedyserviced...@blah.com as two distribution lists that both contain >> > only the remedym...@blah.com account. When an email to either of those >> > are sent in (where you have to look at not just the To: line but the CC: >> > line), Remedy has RBE rules to process them and create an Incident with a >> > Template for the Server team, Service Desk, or whatever. Since inbound >> > email uses Outlook profiles it seems like it might be kind of tricky or at >> > least less stable to set up multiple instances on a single server so I’ve >> > never gone with that approach. >> > >> > Thanks, >> > >> > Shawn Pierson >> > Remedy Developer | Energy Transfer >> > >> > -------- Original message -------- >> > From: Action Request System discussion list(ARSList) >> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury >> > Sent: Thursday, June 19, 2014 3:22 PM >> > To: arslist@ARSLIST.ORG >> > Subject: Multiple incoming email boxes >> > >> > ** >> > All, >> > What is the best way to configure the email engine on the server side? I >> > know you can set up multiple inbound email records in the Email config >> > form but I'm more interested on the server side. Do I have to have >> > multiple email engine services installed on the same box? Can I install >> > the email engine on 2 separate servers? >> > Thanks.. >> > >> > >> > -- >> > Tauf Chowdhury >> >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
