If you set up separate inbound mailboxes, each mailbox should have its own threads
Fred -------- Original message -------- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Thursday, June 19, 2014 4:53 PM To: [email protected] Subject: Re: Multiple incoming email boxes ** Thanks Shawn. Let me elaborate further on the issue. Right now, there's a single email address. This email is receiving both user requests and also what we call "bulk requests" from event management systems etc... So what is happening now is that the bulk requests which are high in number are being processed ahead of the user requests because of the order that they come in. This is leading to the user experiencing a delay in their ticket being generated. That is the crux of the issue that we are trying to figure out the best approach to. Logically, we thought that sending the bulk requests to a separate email address/mailbox and processing them separately would help. That is why I am trying to set up multiple boxes. -------- Original message -------- On Thu, Jun 19, 2014 at 4:27 PM, Pierson, Shawn wrote: ** The easiest way to do it is that I have distribution lists with just the inbound Remedy email account, and filter the incoming emails based on those. For example, I may have [email protected] and [email protected] as two distribution lists that both contain only the [email protected] account. When an email to either of those are sent in (where you have to look at not just the To: line but the CC: line), Remedy has RBE rules to process them and create an Incident with a Template for the Server team, Service Desk, or whatever. Since inbound email uses Outlook profiles it seems like it might be kind of tricky or at least less stable to set up multiple instances on a single server so I’ve never gone with that approach. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -------- Original message -------- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Thursday, June 19, 2014 3:22 PM To: [email protected] Subject: Multiple incoming email boxes ** All, What is the best way to configure the email engine on the server side? I know you can set up multiple inbound email records in the Email config form but I'm more interested on the server side. Do I have to have multiple email engine services installed on the same box? Can I install the email engine on 2 separate servers? Thanks.. -- Tauf Chowdhury _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
