Hi,
If the Host ID in the form match the Host ID of the license key, this could
not be the problem.
I just checked the interface, and it seems like it does NOT make any control
or checksum on the entered key any more.
In Mid-Tier I get a message at the top saying that "Warning, this key is not
valid for this server. (ARWARN 469)" Make sure you do NOT see this message.
Make sure "Number of Licenses" is set to 1, and License Qualifier is blank.
Also make sure to enter the exact Key and Expiration Date as dictated by the
license you got via email. Make sure you did not add any extra blank/newline
when copying/pasting the data into the fields.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> I have seen issues with the Host ID resolving to 2 or more values at
> different bootups if the system has 2 or more network cards - the Host ID is
> the MAC ID of a network adapter.
>
>
>
> If your system has 2 or more network cards, you may want to consider having
> just one enabled to avoid conflicts with the Licensing Tool reading a
> different network cards ID each time it boots up.. I am quite certain I had
> similar issues in the past and have resolved those this way.
>
>
>
> Joe
>
> _____
>
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of John Peters
> Sent: Sunday, July 13, 2014 12:02 PM
> To: [email protected]
> Subject: Re: Licence issues on new install of Remedy ITSM
>
>
>
> **
>
> Hi Misi
>
>
>
> I double checked that and they match.
>
>
>
> Thanks
>
>
>
> JP
>
>
>
> On Sun, Jul 13, 2014 at 4:39 PM, Misi Mladoniczky <[email protected]> wrote:
>
> Hi,
>
> In the upper right corner of the Add/Remove Licenses form you will see the
> "Host ID" used by the system. This is what you must use when generating your
> license key. If it does not match, the license will not work.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>
>> Hi folks,
>>
>> I have just installed the version 8 ITSM Single Stack version.
>>
>> It seemed to go well. Hovever during the install it asked for a AR Server
>> licence key to use, well I think that's what it asked for.
>>
>> No problem I though, went onto the BMC licence site and generated a Trial
>> 30 day server key to use just to get us up and running.
>>
>> Once the install had finished I logged into the server only to find it was
>> in evaluation mode. Odd I thought.
>>
>> So I navigated through to the server config and the "Add Licences"
> options.
>>
>> I notice that when I created the trial licence on the BMC site it asked
> for
>> the Host Id and auto filled the support contract id. However the Add
>> Licence bit of the server config does not asked for either of these to be
>> input.
>>
>> Have I got something wrong? The licencing seems very confusing :(
>>
>> Thanks
>>
>> JP
>>
>
>>
> ____________________________________________________________________________
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>>
>
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>
>
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