Living up to my email name. I was typing in the date from the support site and not the email... what a noob!
Thanks all for the replies. JP On Mon, Jul 14, 2014 at 5:54 PM, Misi Mladoniczky <[email protected]> wrote: > Hi, > > If the Host ID in the form match the Host ID of the license key, this could > not be the problem. > > I just checked the interface, and it seems like it does NOT make any > control > or checksum on the entered key any more. > > In Mid-Tier I get a message at the top saying that "Warning, this key is > not > valid for this server. (ARWARN 469)" Make sure you do NOT see this message. > > Make sure "Number of Licenses" is set to 1, and License Qualifier is blank. > > Also make sure to enter the exact Key and Expiration Date as dictated by > the > license you got via email. Make sure you did not add any extra > blank/newline > when copying/pasting the data into the fields. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > I have seen issues with the Host ID resolving to 2 or more values at > > different bootups if the system has 2 or more network cards - the Host > ID is > > the MAC ID of a network adapter. > > > > > > > > If your system has 2 or more network cards, you may want to consider > having > > just one enabled to avoid conflicts with the Licensing Tool reading a > > different network cards ID each time it boots up.. I am quite certain I > had > > similar issues in the past and have resolved those this way. > > > > > > > > Joe > > > > _____ > > > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of John Peters > > Sent: Sunday, July 13, 2014 12:02 PM > > To: [email protected] > > Subject: Re: Licence issues on new install of Remedy ITSM > > > > > > > > ** > > > > Hi Misi > > > > > > > > I double checked that and they match. > > > > > > > > Thanks > > > > > > > > JP > > > > > > > > On Sun, Jul 13, 2014 at 4:39 PM, Misi Mladoniczky <[email protected]> wrote: > > > > Hi, > > > > In the upper right corner of the Add/Remove Licenses form you will see > the > > "Host ID" used by the system. This is what you must use when generating > your > > license key. If it does not match, the license will not work. > > > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > > > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > > Find these products, and many free tools and utilities, at http://rrr.se > . > > > > > >> Hi folks, > >> > >> I have just installed the version 8 ITSM Single Stack version. > >> > >> It seemed to go well. Hovever during the install it asked for a AR > Server > >> licence key to use, well I think that's what it asked for. > >> > >> No problem I though, went onto the BMC licence site and generated a > Trial > >> 30 day server key to use just to get us up and running. > >> > >> Once the install had finished I logged into the server only to find it > was > >> in evaluation mode. Odd I thought. > >> > >> So I navigated through to the server config and the "Add Licences" > > options. > >> > >> I notice that when I created the trial licence on the BMC site it asked > > for > >> the Host Id and auto filled the support contract id. However the Add > >> Licence bit of the server config does not asked for either of these to > be > >> input. > >> > >> Have I got something wrong? The licencing seems very confusing :( > >> > >> Thanks > >> > >> JP > >> > > > >> > > > ____________________________________________________________________________ > > ___ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> "Where the Answers Are, and have been for 20 years" > >> > > > > > ____________________________________________________________________________ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
