Hi William, I'm actually having the exact same issue you are at this moment. This is a stand alone mid-tier server on Windows 2012 with IIS 7 and Tomcat 6 (the one that ships with AR Server 8.1.x). I'm trying to work with BMC support on it now and will let you know if we get it working.
Thanks, Jon On Mon, Aug 11, 2014 at 9:37 AM, William Rentfrow < [email protected]> wrote: > ** > > So strangely, this isn't fixed. It's MOSTLY fixed, but not enough that > it's actually usable. I can't go to main login page nor can I go to the > cache page. > > > > Has anyone seen these before? > > > > If I try to go to the login page I get this error (continues below): > > > > *ype* Exception report > > *message* > > *description* *The server encountered an internal error () that prevented > it from fulfilling this request.* > > *exception* > > org.apache.jasper.JasperException: Unable to compile class for JSP: > > > > An error occurred at line: 1 in the generated java file > > The type java.util.regex.Pattern cannot be resolved. It is indirectly > referenced from required .class files > > > > An error occurred at line: 19 in the generated java file > > The import java.util.regex.Pattern cannot be resolved > > > > An error occurred at line: 78 in the jsp file: /shared/login_common.jsp > > Pattern cannot be resolved > > 75: else > > 76: requrl = Validator.StripOffScriptTag(requrl); > > 77: if(requrl!=null) > > 78: > requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote("\""), > "%22")); > > 79: if (requrl != null && (requrl.length()>0) && requrl.charAt(0) == > '/') { > > 80: int appidx = requrl.indexOf("/apps/"); > > 81: if (appidx != -1) { > > > > > > Stacktrace: > > > org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92) > > > org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330) > > > org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439) > > org.apache.jasper.compiler.Compiler.compile(Compiler.java:334) > > org.apache.jasper.compiler.Compiler.compile(Compiler.java:312) > > org.apache.jasper.compiler.Compiler.compile(Compiler.java:299) > > > org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586) > > > org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317) > > > org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342) > > org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267) > > javax.servlet.http.HttpServlet.service(HttpServlet.java:717) > > com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown > Source) > > *note* *The full stack trace of the root cause is available in the Apache > Tomcat/6.0.20 logs.* > > > > > > On the MT config page everything works except the cache link. When I go > there I get this error: > > > > *type* Exception report > > *message* > > *description* *The server encountered an internal error () that prevented > it from fulfilling this request.* > > *exception* > > org.apache.jasper.JasperException: Unable to compile class for JSP: > > > > An error occurred at line: 391 in the jsp file: > /shared/config/config_cache.jsp > > Arrays cannot be resolved > > 388: <% > > 389: List serverList = cfg.getServers(); > > 390: String[] serverArray = (String[])serverList.toArray(new String[0]); > > 391: Arrays.sort(serverArray); > > 392: int serverArrayLength = serverArray.length; > > 393: for (int i = 0; i < serverArrayLength; i++) { > > 394: > > > > > > Stacktrace: > > > org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92) > > > org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330) > > > org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439) > > org.apache.jasper.compiler.Compiler.compile(Compiler.java:334) > > org.apache.jasper.compiler.Compiler.compile(Compiler.java:312) > > org.apache.jasper.compiler.Compiler.compile(Compiler.java:299) > > > org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586) > > > org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317) > > > org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342) > > org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267) > > javax.servlet.http.HttpServlet.service(HttpServlet.java:717) > > com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source > > > > > > *From:* William Rentfrow > *Sent:* Friday, August 08, 2014 3:35 PM > *To:* [email protected] > *Subject:* RE: Tomcat with IIS > > > > I tried this multiple times and it wouldn't work. > > > > Then I un-installed it and noticed it never removed the Apache Tomcat > directory. So I renamed that directory, reinstalled again, and it all just > works now. > > > > There must have been something bad in the first install that didn't get > removed. > > > > Live and learn.... > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Jason > Miller > *Sent:* Friday, August 08, 2014 3:00 PM > > *To:* [email protected] > *Subject:* Re: Tomcat with IIS > > > > ** > > We have some web servers where we change IIS to use ports other than > 80/443 so Tomcat can use them. Having IIS on the server doesn't mean you > have to use it and doesn't mean you can't still IIS for other traffic then > you main MT activity. > > > > Jason > > > > On Fri, Aug 8, 2014 at 12:12 PM, William Rentfrow < > [email protected]> wrote: > > ** > > Well, I could I guess - I'm just trying to get a sand box up and running > and the guys who built me a VM put IIS on it. > > > > I did notice something though. IIS has an application defined in it, but > not an ISAPI filter. The application has the right directory name in it, > but it says the directory is wrong when I test it, even though it is > correct. > > > > I added the ISAPI filter for Jakarta but that didn't help. > > > > Kind of stuck at this point.... > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Peter Romain > *Sent:* Friday, August 08, 2014 2:55 AM > > > *To:* [email protected] > *Subject:* Re: Tomcat with IIS > > > > ** > > Is there a reason you need IIS and are not just using Tomcat as the web > server? > > > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *David > Charters > *Sent:* 08 August 2014 01:38 > *To:* [email protected] > *Subject:* Re: Tomcat with IIS > > > > ** > > Are your heap. Parameters set correctly? > > > > > > Sent from my Verizon Wireless 4G LTE smartphone > > > > -------- Original message -------- > > From: William Rentfrow > > Date:08/07/2014 17:54 (GMT-05:00) > > To: [email protected] > > Subject: Re: Tomcat with IIS > > > > ** > > Tomcat is configured for port 8080 in the server.xml file - but I get no > response when I go to the url http://localhost:8080 > > > > So I tried to restart Tomcat under the services...and it just hangs when > stopping. > > > > Obviously, something is wrong with it. But I've been through the entire > manual configuration and I can't see anything obvious that's wrong. > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Grooms, > Frederick W > *Sent:* Thursday, August 07, 2014 4:24 PM > *To:* [email protected] > *Subject:* Re: Tomcat with IIS > > > > ** > > Is Tomcat actually listening on port 8080? If Tomcat is listening on > that port just http://localhost:8080 should bring up a Tomcat “home” > page > > > > Check the Tomcat server.xml to see what Tomcat is configured for. > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *William > Rentfrow > *Sent:* Thursday, August 07, 2014 4:16 PM > *To:* [email protected] > *Subject:* Tomcat with IIS > > > > ** > > Hi all - > > > > I have a dumb problem. I can't get Tomcat to work with IIS on Windows > Server 2008 R2. This is with a completely vanilla install of Remedy ARS > 8.1 using SQL server. > > > > The install went fine, there was no problem I could see. > > > > I've uninstalled and re-installed the mid-tier several times. I've > checked all of the connectors I could find on the tomcat side and the > virtual directory stuff on the IIS side. The jakarta virtual directory > exists, and all of the registry settings and file configurations look right. > > > > IIS responds to normal requests - but any request to the virtual directory > just doesn't work. > > > > The default URL to configure the MT is this: > > > > http://localhost:8080/arsys/shared/config/config.jsp > > > > Localhost resolves correctly to the local machine - for kicks I have tried > the actual machine name too, with the same results. > > > > I feel like I am missing something really obvious here...but I haven't > worked with Windows/IIS in ages. > > > > I know this is vague...but... thoughts? > > > > B. > > > > > > > ------------------------------ > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2014.0.4716 / Virus Database: 3986/7998 - Release Date: 08/07/14 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ------------------------------ > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2014.0.4716 / Virus Database: 3986/7998 - Release Date: 08/07/14 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ------------------------------ > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2014.0.4716 / Virus Database: 3986/7998 - Release Date: 08/07/14 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
