I found the same thing out - JRE/JDK 8 is not compatible with Remedy ARS at this point in time.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jon Chau Sent: Wednesday, August 13, 2014 11:00 AM To: [email protected] Subject: Re: Tomcat with IIS ** I was able to get it working. I downloaded and installed the latest 64 bit version of JDK 7x, and modified Tomcat to use the JVM from that install. It was previously using a jvm from JRE 8. Found a KB and communities article that pointed me in the right direction: https://communities.bmc.com/message/435164#435164 Knowledge Article ID: KA412712 On Wed, Aug 13, 2014 at 7:57 AM, Jon Chau <[email protected]<mailto:[email protected]>> wrote: Hi William, I'm actually having the exact same issue you are at this moment. This is a stand alone mid-tier server on Windows 2012 with IIS 7 and Tomcat 6 (the one that ships with AR Server 8.1.x). I'm trying to work with BMC support on it now and will let you know if we get it working. Thanks, Jon On Mon, Aug 11, 2014 at 9:37 AM, William Rentfrow <[email protected]<mailto:[email protected]>> wrote: ** So strangely, this isn't fixed. It's MOSTLY fixed, but not enough that it's actually usable. I can't go to main login page nor can I go to the cache page. Has anyone seen these before? If I try to go to the login page I get this error (continues below): ype Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception org.apache.jasper.JasperException: Unable to compile class for JSP: An error occurred at line: 1 in the generated java file The type java.util.regex.Pattern cannot be resolved. It is indirectly referenced from required .class files An error occurred at line: 19 in the generated java file The import java.util.regex.Pattern cannot be resolved An error occurred at line: 78 in the jsp file: /shared/login_common.jsp Pattern cannot be resolved 75: else 76: requrl = Validator.StripOffScriptTag(requrl); 77: if(requrl!=null) 78: requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote("\""), "%22")); 79: if (requrl != null && (requrl.length()>0) && requrl.charAt(0) == '/') { 80: int appidx = requrl.indexOf("/apps/"); 81: if (appidx != -1) { Stacktrace: org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92) org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330) org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439) org.apache.jasper.compiler.Compiler.compile(Compiler.java:334) org.apache.jasper.compiler.Compiler.compile(Compiler.java:312) org.apache.jasper.compiler.Compiler.compile(Compiler.java:299) org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586) org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317) org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342) org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source) note The full stack trace of the root cause is available in the Apache Tomcat/6.0.20 logs. On the MT config page everything works except the cache link. When I go there I get this error: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception org.apache.jasper.JasperException: Unable to compile class for JSP: An error occurred at line: 391 in the jsp file: /shared/config/config_cache.jsp Arrays cannot be resolved 388: <% 389: List serverList = cfg.getServers(); 390: String[] serverArray = (String[])serverList.toArray(new String[0]); 391: Arrays.sort(serverArray); 392: int serverArrayLength = serverArray.length; 393: for (int i = 0; i < serverArrayLength; i++) { 394: Stacktrace: org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92) org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330) org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439) org.apache.jasper.compiler.Compiler.compile(Compiler.java:334) org.apache.jasper.compiler.Compiler.compile(Compiler.java:312) org.apache.jasper.compiler.Compiler.compile(Compiler.java:299) org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586) org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317) org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342) org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source From: William Rentfrow Sent: Friday, August 08, 2014 3:35 PM To: [email protected]<mailto:[email protected]> Subject: RE: Tomcat with IIS I tried this multiple times and it wouldn't work. Then I un-installed it and noticed it never removed the Apache Tomcat directory. So I renamed that directory, reinstalled again, and it all just works now. There must have been something bad in the first install that didn't get removed. Live and learn.... From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Friday, August 08, 2014 3:00 PM To: [email protected]<mailto:[email protected]> Subject: Re: Tomcat with IIS ** We have some web servers where we change IIS to use ports other than 80/443 so Tomcat can use them. Having IIS on the server doesn't mean you have to use it and doesn't mean you can't still IIS for other traffic then you main MT activity. Jason On Fri, Aug 8, 2014 at 12:12 PM, William Rentfrow <[email protected]<mailto:[email protected]>> wrote: ** Well, I could I guess - I'm just trying to get a sand box up and running and the guys who built me a VM put IIS on it. I did notice something though. IIS has an application defined in it, but not an ISAPI filter. The application has the right directory name in it, but it says the directory is wrong when I test it, even though it is correct. I added the ISAPI filter for Jakarta but that didn't help. Kind of stuck at this point.... From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Peter Romain Sent: Friday, August 08, 2014 2:55 AM To: [email protected]<mailto:[email protected]> Subject: Re: Tomcat with IIS ** Is there a reason you need IIS and are not just using Tomcat as the web server? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Charters Sent: 08 August 2014 01:38 To: [email protected]<mailto:[email protected]> Subject: Re: Tomcat with IIS ** Are your heap. Parameters set correctly? Sent from my Verizon Wireless 4G LTE smartphone -------- Original message -------- From: William Rentfrow Date:08/07/2014 17:54 (GMT-05:00) To: [email protected]<mailto:[email protected]> Subject: Re: Tomcat with IIS ** Tomcat is configured for port 8080 in the server.xml file - but I get no response when I go to the url http://localhost:8080 So I tried to restart Tomcat under the services...and it just hangs when stopping. Obviously, something is wrong with it. But I've been through the entire manual configuration and I can't see anything obvious that's wrong. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Thursday, August 07, 2014 4:24 PM To: [email protected]<mailto:[email protected]> Subject: Re: Tomcat with IIS ** Is Tomcat actually listening on port 8080? If Tomcat is listening on that port just http://localhost:8080 should bring up a Tomcat “home” page Check the Tomcat server.xml to see what Tomcat is configured for. Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of William Rentfrow Sent: Thursday, August 07, 2014 4:16 PM To: [email protected]<mailto:[email protected]> Subject: Tomcat with IIS ** Hi all - I have a dumb problem. I can't get Tomcat to work with IIS on Windows Server 2008 R2. This is with a completely vanilla install of Remedy ARS 8.1 using SQL server. The install went fine, there was no problem I could see. I've uninstalled and re-installed the mid-tier several times. I've checked all of the connectors I could find on the tomcat side and the virtual directory stuff on the IIS side. The jakarta virtual directory exists, and all of the registry settings and file configurations look right. IIS responds to normal requests - but any request to the virtual directory just doesn't work. The default URL to configure the MT is this: http://localhost:8080/arsys/shared/config/config.jsp Localhost resolves correctly to the local machine - for kicks I have tried the actual machine name too, with the same results. I feel like I am missing something really obvious here...but I haven't worked with Windows/IIS in ages. I know this is vague...but... thoughts? B. ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4716 / Virus Database: 3986/7998 - Release Date: 08/07/14 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4716 / Virus Database: 3986/7998 - Release Date: 08/07/14 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4716 / Virus Database: 3986/7998 - Release Date: 08/07/14 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4716 / Virus Database: 3986/7998 - Release Date: 08/07/14 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
