Nyall: We are also on 7.6.04 and for us, retired knowledge articles still show up in RKM searches. We're on the fence about whether we want our retired articles to remain that way, but I do know that setting the article to Cancelled instead of Retired status causes them to not show up in a KM search.
Natalie Stroud ARS/ITSM Reporting Specialist SAIC for Sandia National Laboratories [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nyall MCCAVITT Sent: Wednesday, September 24, 2014 2:48 PM To: [email protected] Subject: [EXTERNAL] Re: Deactivation of Knowledge Articles ** Hi, Already done this but some of the articles are still visible. Have deleted the relevant entries in the related visibility form as well but doesn't always work. I have also compared, at the database level, the entries for those that are visible and also those that are no longer visible and even though they appear to be identical some are still visible. Thanks. Nyall ________________________________ 13, rue Louis Pasteur - 92513 Boulogne Billancourt cedex Standard : +33 (0)1 46 10 67 67 Direct : +33 (0)1 46 09 55 19 Mobile: +33 (0) 6 64 85 96 23 www.aubay.com<http://www.aubay.com> ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Tauf Chowdhury [[email protected]] Sent: 24 September 2014 20:05 To: [email protected]<mailto:[email protected]> Subject: Re: Deactivation of Knowledge Articles ** You could probably set the article status to Retired.. unless you are looking to forcefully delete the records? I haven't done this so purely hypothetical. On Wed, Sep 24, 2014 at 1:57 PM, Nyall MCCAVITT <[email protected]<mailto:[email protected]>> wrote: ** Hi Tauf, We are using v7.6.04. We can identify the relevant articles. What would the escalation be setting? Thanks. Nyall ________________________________ 13, rue Louis Pasteur - 92513 Boulogne Billancourt cedex Standard : +33 (0)1 46 10 67 67<tel:%2B33%20%280%291%2046%2010%2067%2067> Direct : +33 (0)1 46 09 55 19<tel:%2B33%20%280%291%2046%2009%2055%2019> Mobile: +33 (0) 6 64 85 96 23<tel:%2B33%20%280%29%206%2064%2085%2096%2023> www.aubay.com<http://www.aubay.com> ________________________________ From: Action Request System discussion list(ARSList) [[email protected]<mailto:[email protected]>] on behalf of Tauf Chowdhury [[email protected]<mailto:[email protected]>] Sent: 24 September 2014 19:44 To: [email protected]<mailto:[email protected]> Subject: Re: Deactivation of Knowledge Articles ** Which version? If 7.6.x and greater, and you can qualify those articles somehow, you should be able to run an escalation on the KAM:Knowledge Article Manager form. On Wed, Sep 24, 2014 at 1:33 PM, Nyall MCCAVITT <[email protected]<mailto:[email protected]>> wrote: ** Hi, Does anyone know of a method to deactivate many Knowledge Articles in one go? I have about 3000 articles to make so that they are no longer visible in a search. Thanks in advance. Nyall ________________________________ 13, rue Louis Pasteur - 92513 Boulogne Billancourt cedex Standard : +33 (0)1 46 10 67 67<tel:%2B33%20%280%291%2046%2010%2067%2067> Direct : +33 (0)1 46 09 55 19<tel:%2B33%20%280%291%2046%2009%2055%2019> Mobile: +33 (0) 6 64 85 96 23<tel:%2B33%20%280%29%206%2064%2085%2096%2023> www.aubay.com<http://www.aubay.com> _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Tauf Chowdhury _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Tauf Chowdhury _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
