Once you have Retired your articles Go Knowledge Article Console Select manage and re-index your articles this will update the indexing and you should no longer be able to see them C
On Wed, Sep 24, 2014 at 4:12 PM, Stroud, Natalie K <[email protected]> wrote: > ** > > Nyall: > > > > We are also on 7.6.04 and for us, retired knowledge articles still show up > in RKM searches. We’re on the fence about whether we want our retired > articles to remain that way, but I do know that setting the article to > Cancelled instead of Retired status causes them to not show up in a KM > search. > > > > Natalie Stroud > > ARS/ITSM Reporting Specialist > > SAIC for Sandia National Laboratories > > [email protected] > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Nyall MCCAVITT > *Sent:* Wednesday, September 24, 2014 2:48 PM > *To:* [email protected] > *Subject:* [EXTERNAL] Re: Deactivation of Knowledge Articles > > > > ** > > Hi, > > > > Already done this but some of the articles are still visible. Have deleted > the relevant entries in the related visibility form as well but doesn't > always work. I have also compared, at the database level, the entries for > those that are visible and also those that are no longer visible and even > though they appear to be identical some are still visible. > > > > Thanks. > > > > Nyall > > > > > > > ------------------------------ > > > > > > 13, rue Louis Pasteur - 92513 Boulogne Billancourt cedex > Standard : +33 (0)1 46 10 67 67 > > Direct : +33 (0)1 46 09 55 19 > > Mobile: +33 (0) 6 64 85 96 23 > www.aubay.com > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [ > [email protected]] on behalf of Tauf Chowdhury [[email protected]] > *Sent:* 24 September 2014 20:05 > *To:* [email protected] > *Subject:* Re: Deactivation of Knowledge Articles > > ** > > You could probably set the article status to Retired.. unless you are > looking to forcefully delete the records? I haven't done this so purely > hypothetical. > > > > On Wed, Sep 24, 2014 at 1:57 PM, Nyall MCCAVITT <[email protected]> > wrote: > > ** > > Hi Tauf, > > > > We are using v7.6.04. We can identify the relevant articles. What would > the escalation be setting? > > > > Thanks. > > > > Nyall > > > ------------------------------ > > > > > > 13, rue Louis Pasteur - 92513 Boulogne Billancourt cedex > Standard : +33 (0)1 46 10 67 67 > > Direct : +33 (0)1 46 09 55 19 > > Mobile: +33 (0) 6 64 85 96 23 > www.aubay.com > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [ > [email protected]] on behalf of Tauf Chowdhury [[email protected]] > *Sent:* 24 September 2014 19:44 > *To:* [email protected] > *Subject:* Re: Deactivation of Knowledge Articles > > ** > > Which version? If 7.6.x and greater, and you can qualify those articles > somehow, you should be able to run an escalation on the KAM:Knowledge > Article Manager form. > > > > On Wed, Sep 24, 2014 at 1:33 PM, Nyall MCCAVITT <[email protected]> > wrote: > > ** > > Hi, > > > > Does anyone know of a method to deactivate many Knowledge Articles in one > go? I have about 3000 articles to make so that they are no longer visible > in a search. > > > > Thanks in advance. > > > > Nyall > > > ------------------------------ > > > > > > 13, rue Louis Pasteur - 92513 Boulogne Billancourt cedex > Standard : +33 (0)1 46 10 67 67 > > Direct : +33 (0)1 46 09 55 19 > > Mobile: +33 (0) 6 64 85 96 23 > www.aubay.com > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > -- > *Tauf Chowdhury* > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > -- > *Tauf Chowdhury* > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
