From the opening Keynote. Just my notes, no editing allowed! From the Keynote
opening BMC Engage 2014
Introduction film by Steven Hawking,
Opening remarks by Paul Appleby, BMC exec VP Worldwide sales and marketing,
referencing Hawking and Steve Jobs, and introducing "a whole new BMC."
Bob Beauchamp, BMC CEO and chairman, welcoming customers, employees, press. His
Topics to be: Wild and crazy stuff happening in the IT support industry:
digitalization era. And what BNC has been doing to address digitalization
behind the scenes.
Next Year's Engage will be at the Aria in Las Vegas
New BMC logo - "double helix" connotes digital DNA
New BMC, private ownership, increased funding, new internal organization,
new customer facing innovations, increased R&D and marketing vs plans in public
company era
3rd era... It craftsmanship, 2nd IT industrialization, 3rd IT
digitalization. A disruptive era encompassing social, mobile, big data, cloud.
Era of digitalization will transform nay industries beyond IT, much as
downloads and itunes disrupted media and entertainment
List of disruptive technologies.... Mobile internet, robotics, 3d painting,
Internet if things, energy storage, renewable energy etc. some commentary on
Disney fast-pass and technology used to enhance the guest experience in the
parks. 3d printers in space can manufacture things in space (at international
space station now)
Autonomous vehicles. Insurance acne premiums down 90% ? Impact of
autonomous vehicles leads to using transportations as a service rather than
owning a personal car. Amazon, Google, may automotive companies working on this
technology.
Internet of things - 7.3 billion SIM cards, 7.2 billion humans. 50 billion
devices on Internet by 2020. All generating enormous amounts of data. Only 1
percent of this is being analyzed. The old ways of managing this many devices
will NOT scale to this number of Devices. Trouble tickets won't do it.
Two speeds of IT: Big machines with centralized processing will be
enormous. Cost of compute reduces by 33%/year, network speed down 28/year. IT
operations cost, however, not declining. Second speed is IT operations speed.
Intertia of the organization itself limits the speed at which new concepts can
be explored and deployed. IT may be overwhelmed by volume of data and
processing which is necessitated by Internet of things. IT management of
processes must happen and cannot be accomplished by traditional organizational
structures. Must have an integrated strategy to adjust for both volume of
data/processing strength and organization of processes and procedures to handle
the evolution.
Industrial IT and Innovation IT
Bring IT to Life
Intuitive solutions
High speed innovation
Industrialized solutions
MyIT now has > 1 million users....
SmartIT - new interface for IT staff service management users
TrueSight - new methods of analysis for performance and availability issues
SmartFlows - process management for service restoration including self service
and knowledge management
Welcome to a New era in IT, to a new BMC, and to Engage
More to come.... Next:
Paul Appleby talk about Transforming The Digital Enterprise
Our lives are changing, Paul travels a lot, subscribes to technologies like
Skype which allow him to leverage available services to help him live the life
he wishes. Challenge with this how are these compelling and transformational
services delivered?
Most companies are living in the eras of data processing, process automation
and the cloud/Social/'Mobile/Connected world, all at the same time. Example in
a telecommunications provided: Customer billing data is on mainframes at at
data center, but end user provisioning is cloud and scattered and somewhat
chaotic.b
Video demonstrates share, touch, work and discover. Introducing "Living IT
from BMC," I assume this is a commercial.
6 transformational imperatives for embracing IT as the enterprise,
digitalization
Intuitive experience
Example most ohone apps, no instructions needed
Actionable intelligence
Apps deliver useful stats
Agile applications
Delivery of innovation applications must be designed into the platforms,
allowing business agility
Adaptive automation
Not only from infrastructure perspective but also process evolution
Optimized infrastructure
Compliance and risk mitigation
Trust must be built in
As BMC brings IT to live, BMC will be working with customers to understand the
relationships between a business and their clients/customers, and to optimize
the way new services and useful apps are delivered.
Case studies for Swedish coast guard and vodaphone
Next up.... Demos!
Robin Purohit, president of service support, and Bill Beritti president
performance and availability.
We're seeing the story of a business suddenly overwhelmed by customer demand r
a new product, and how this is reported, measured and addressed. I won't try to
transcribe the videos here, but something tells me your BMC rep has a copy.
Website too, I assume. One of them focuses on the BMC Engage teddy bear we
found on our seats! The video story introduces new features and products found
in APM, MyIT, SmartIT, TrueSight for It data analytics, cloud lifecycle
management and how they all work together.
SmartIT is FREE to all of the Remedy installed base (requires 7.6.4 or higher)
Paul Appleby returns to stage...., introduces Pail Avenant, BMC Chief Customer
Officer
May you live in interesting times....
Customer success depends on cohesive integration between technology and
innovation, delivering the value customer envisions. BMC is further committed
to being involved with customers enterprise rather than just selling a box of
parts.
Paul cites analysis of IT projects consistently about 30% behind schedule, 60+%
over budget, and delivering less than expected results. What you (us, as BMC
customers) want is a partnership with a company focused in delivering a
successful integrated project rather than just installed a single portion of a
solution. Whole picture needs to be supported and understood. Every part of BMC
organization has been challenged to step up and address the end to end
experience of the customers clients.
If you're standing still, you're falling behind
Product side - new products myIT, SmartIT. Improvements to the product
development process
Sales side - sales force trained to do value based selling, understanding your
business objectives and then proposing solutions that address whole process
Post sales -
Support side. - focused on responding faster and more complete
Customer focus, (Paul's area of expertise) look at the end to end experience of
the customer
Creation of new organization, customer success organization, reporting directly
to CEO, including BNC professional services, customer support and customer
success management. BNC affirms their success is iced to customer's success.
New org is committed to making sure that you actually get the value and the
maximum value from the processes that you select to accomplish your goals.
[email protected] is Paul's address! Who you gonna call? He's at +1 713-918-1650...
BMC Innovation awards:
BMC received so many nominations that they could not award just one.
compass, Sarnoff (siri, that's wrong), SAP, BNY Mellon, Morningstar, Net
(sorry, missed that one) . Formal awards on Wednesday afternoon....
Finalists: BNY Mellon, Orange, VodaPhone, Seu Mundo NexTel. These folks are
sitting right in front of us.....
Innovation award goes to....VODAPHONE....
Paul Appleby thanks us for coming, welcomes larger sponsors:
Unisys, Ed Vaccaro speaks.
Digital economy has been the biggest transformation ever seen. UNISYS focus on
mission critical systems, end users are shaping consumption of technology. End
user is the innovator, IT must adapt to the ways end users want to use IT
services.
Think about business model, not tech model
Design for people
Think differently about security
Use what is actionable to tame big data
Recognize that technology is more complex and more critical than ever
Example of data services provided to a global scale volunteer health care
organization
Example of Pennsylvania outsourcing to UNISYS provided cloud model, largest
private secure cloud in state government, CLM model for self service
provisioning of cloud resources
Example of FIFA World Cup in Brazil. UNISYS part of IT consortium at World Cup.
New mobility infrastructure integrated public safety agencies
UNISYS thanks BMC for ongoing relationship.
Paul Appleby back on stage....wrap up....
More later!
Doug
--
Doug Blair
+1 224-558-5462
Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed
to Steve Jobs :-)
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