If you have s session in Southern Hemisphere III, bring a sweater. It's freezing in here.
Sent from my iPhone > On Oct 14, 2014, at 10:34, Blairing <[email protected]> wrote: > > From the opening Keynote. Just my notes, no editing allowed! From the Keynote > opening BMC Engage 2014 > > Introduction film by Steven Hawking, > > Opening remarks by Paul Appleby, BMC exec VP Worldwide sales and marketing, > referencing Hawking and Steve Jobs, and introducing "a whole new BMC." > > Bob Beauchamp, BMC CEO and chairman, welcoming customers, employees, press. > His Topics to be: Wild and crazy stuff happening in the IT support industry: > digitalization era. And what BNC has been doing to address digitalization > behind the scenes. > > Next Year's Engage will be at the Aria in Las Vegas > New BMC logo - "double helix" connotes digital DNA > New BMC, private ownership, increased funding, new internal organization, > new customer facing innovations, increased R&D and marketing vs plans in > public company era > 3rd era... It craftsmanship, 2nd IT industrialization, 3rd IT > digitalization. A disruptive era encompassing social, mobile, big data, cloud. > Era of digitalization will transform nay industries beyond IT, much as > downloads and itunes disrupted media and entertainment > List of disruptive technologies.... Mobile internet, robotics, 3d painting, > Internet if things, energy storage, renewable energy etc. some commentary on > Disney fast-pass and technology used to enhance the guest experience in the > parks. 3d printers in space can manufacture things in space (at international > space station now) > Autonomous vehicles. Insurance acne premiums down 90% ? Impact of > autonomous vehicles leads to using transportations as a service rather than > owning a personal car. Amazon, Google, may automotive companies working on > this technology. > Internet of things - 7.3 billion SIM cards, 7.2 billion humans. 50 billion > devices on Internet by 2020. All generating enormous amounts of data. Only 1 > percent of this is being analyzed. The old ways of managing this many devices > will NOT scale to this number of Devices. Trouble tickets won't do it. > Two speeds of IT: Big machines with centralized processing will be > enormous. Cost of compute reduces by 33%/year, network speed down 28/year. IT > operations cost, however, not declining. Second speed is IT operations speed. > Intertia of the organization itself limits the speed at which new concepts > can be explored and deployed. IT may be overwhelmed by volume of data and > processing which is necessitated by Internet of things. IT management of > processes must happen and cannot be accomplished by traditional > organizational structures. Must have an integrated strategy to adjust for > both volume of data/processing strength and organization of processes and > procedures to handle the evolution. > Industrial IT and Innovation IT > Bring IT to Life > Intuitive solutions > High speed innovation > Industrialized solutions > > MyIT now has > 1 million users.... > SmartIT - new interface for IT staff service management users > TrueSight - new methods of analysis for performance and availability issues > SmartFlows - process management for service restoration including self > service and knowledge management > > Welcome to a New era in IT, to a new BMC, and to Engage > > More to come.... Next: > > Paul Appleby talk about Transforming The Digital Enterprise > > Our lives are changing, Paul travels a lot, subscribes to technologies like > Skype which allow him to leverage available services to help him live the > life he wishes. Challenge with this how are these compelling and > transformational services delivered? > > Most companies are living in the eras of data processing, process automation > and the cloud/Social/'Mobile/Connected world, all at the same time. Example > in a telecommunications provided: Customer billing data is on mainframes at > at data center, but end user provisioning is cloud and scattered and somewhat > chaotic.b > > Video demonstrates share, touch, work and discover. Introducing "Living IT > from BMC," I assume this is a commercial. > > 6 transformational imperatives for embracing IT as the enterprise, > digitalization > > Intuitive experience > Example most ohone apps, no instructions needed > Actionable intelligence > Apps deliver useful stats > Agile applications > Delivery of innovation applications must be designed into the > platforms, allowing business agility > Adaptive automation > Not only from infrastructure perspective but also process evolution > Optimized infrastructure > Compliance and risk mitigation > Trust must be built in > > As BMC brings IT to live, BMC will be working with customers to understand > the relationships between a business and their clients/customers, and to > optimize the way new services and useful apps are delivered. > > Case studies for Swedish coast guard and vodaphone > > Next up.... Demos! > > Robin Purohit, president of service support, and Bill Beritti president > performance and availability. > > We're seeing the story of a business suddenly overwhelmed by customer demand > r a new product, and how this is reported, measured and addressed. I won't > try to transcribe the videos here, but something tells me your BMC rep has a > copy. Website too, I assume. One of them focuses on the BMC Engage teddy > bear we found on our seats! The video story introduces new features and > products found in APM, MyIT, SmartIT, TrueSight for It data analytics, cloud > lifecycle management and how they all work together. > > SmartIT is FREE to all of the Remedy installed base (requires 7.6.4 or higher) > > Paul Appleby returns to stage...., introduces Pail Avenant, BMC Chief > Customer Officer > > May you live in interesting times.... > > Customer success depends on cohesive integration between technology and > innovation, delivering the value customer envisions. BMC is further committed > to being involved with customers enterprise rather than just selling a box of > parts. > Paul cites analysis of IT projects consistently about 30% behind schedule, > 60+% over budget, and delivering less than expected results. What you (us, as > BMC customers) want is a partnership with a company focused in delivering a > successful integrated project rather than just installed a single portion of > a solution. Whole picture needs to be supported and understood. Every part of > BMC organization has been challenged to step up and address the end to end > experience of the customers clients. > > If you're standing still, you're falling behind > > Product side - new products myIT, SmartIT. Improvements to the product > development process > Sales side - sales force trained to do value based selling, understanding > your business objectives and then proposing solutions that address whole > process > Post sales - > Support side. - focused on responding faster and more complete > > Customer focus, (Paul's area of expertise) look at the end to end experience > of the customer > Creation of new organization, customer success organization, reporting > directly to CEO, including BNC professional services, customer support and > customer success management. BNC affirms their success is iced to customer's > success. > > New org is committed to making sure that you actually get the value and the > maximum value from the processes that you select to accomplish your goals. > > [email protected] is Paul's address! Who you gonna call? He's at +1 713-918-1650... > > BMC Innovation awards: > > BMC received so many nominations that they could not award just one. > > compass, Sarnoff (siri, that's wrong), SAP, BNY Mellon, Morningstar, Net > (sorry, missed that one) . Formal awards on Wednesday afternoon.... > Finalists: BNY Mellon, Orange, VodaPhone, Seu Mundo NexTel. These folks are > sitting right in front of us..... > Innovation award goes to....VODAPHONE.... > > Paul Appleby thanks us for coming, welcomes larger sponsors: > > Unisys, Ed Vaccaro speaks. > > Digital economy has been the biggest transformation ever seen. UNISYS focus > on mission critical systems, end users are shaping consumption of technology. > End user is the innovator, IT must adapt to the ways end users want to use IT > services. > > Think about business model, not tech model > Design for people > Think differently about security > Use what is actionable to tame big data > Recognize that technology is more complex and more critical than ever > > Example of data services provided to a global scale volunteer health care > organization > Example of Pennsylvania outsourcing to UNISYS provided cloud model, largest > private secure cloud in state government, CLM model for self service > provisioning of cloud resources > Example of FIFA World Cup in Brazil. UNISYS part of IT consortium at World > Cup. New mobility infrastructure integrated public safety agencies > > UNISYS thanks BMC for ongoing relationship. > > Paul Appleby back on stage....wrap up.... > > More later! > > Doug > > -- > Doug Blair > +1 224-558-5462 > > Sent from my iPad Air > Auto-corrected typos, misspellings and non-sequiturs are gratefully > attributed to Steve Jobs :-) > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
