Some things never change :-)
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Doug -- Doug Blair +1 224-558-5462 Sent from my iPhone6+ Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) > On Oct 14, 2014, at 12:13 PM, Scott Philben <[email protected]> wrote: > > If you have s session in Southern Hemisphere III, bring a sweater. It's > freezing in here. > > Sent from my iPhone > >> On Oct 14, 2014, at 10:34, Blairing <[email protected]> wrote: >> >> From the opening Keynote. Just my notes, no editing allowed! From the >> Keynote opening BMC Engage 2014 >> >> Introduction film by Steven Hawking, >> >> Opening remarks by Paul Appleby, BMC exec VP Worldwide sales and marketing, >> referencing Hawking and Steve Jobs, and introducing "a whole new BMC." >> >> Bob Beauchamp, BMC CEO and chairman, welcoming customers, employees, press. >> His Topics to be: Wild and crazy stuff happening in the IT support industry: >> digitalization era. And what BNC has been doing to address digitalization >> behind the scenes. >> >> Next Year's Engage will be at the Aria in Las Vegas >> New BMC logo - "double helix" connotes digital DNA >> New BMC, private ownership, increased funding, new internal organization, >> new customer facing innovations, increased R&D and marketing vs plans in >> public company era >> 3rd era... It craftsmanship, 2nd IT industrialization, 3rd IT >> digitalization. A disruptive era encompassing social, mobile, big data, >> cloud. >> Era of digitalization will transform nay industries beyond IT, much as >> downloads and itunes disrupted media and entertainment >> List of disruptive technologies.... Mobile internet, robotics, 3d painting, >> Internet if things, energy storage, renewable energy etc. some commentary on >> Disney fast-pass and technology used to enhance the guest experience in the >> parks. 3d printers in space can manufacture things in space (at >> international space station now) >> Autonomous vehicles. Insurance acne premiums down 90% ? Impact of >> autonomous vehicles leads to using transportations as a service rather than >> owning a personal car. Amazon, Google, may automotive companies working on >> this technology. >> Internet of things - 7.3 billion SIM cards, 7.2 billion humans. 50 billion >> devices on Internet by 2020. All generating enormous amounts of data. Only 1 >> percent of this is being analyzed. The old ways of managing this many >> devices will NOT scale to this number of Devices. Trouble tickets won't do >> it. >> Two speeds of IT: Big machines with centralized processing will be >> enormous. Cost of compute reduces by 33%/year, network speed down 28/year. >> IT operations cost, however, not declining. Second speed is IT operations >> speed. Intertia of the organization itself limits the speed at which new >> concepts can be explored and deployed. IT may be overwhelmed by volume of >> data and processing which is necessitated by Internet of things. IT >> management of processes must happen and cannot be accomplished by >> traditional organizational structures. Must have an integrated strategy to >> adjust for both volume of data/processing strength and organization of >> processes and procedures to handle the evolution. >> Industrial IT and Innovation IT >> Bring IT to Life >> Intuitive solutions >> High speed innovation >> Industrialized solutions >> >> MyIT now has > 1 million users.... >> SmartIT - new interface for IT staff service management users >> TrueSight - new methods of analysis for performance and availability issues >> SmartFlows - process management for service restoration including self >> service and knowledge management >> >> Welcome to a New era in IT, to a new BMC, and to Engage >> >> More to come.... Next: >> >> Paul Appleby talk about Transforming The Digital Enterprise >> >> Our lives are changing, Paul travels a lot, subscribes to technologies like >> Skype which allow him to leverage available services to help him live the >> life he wishes. Challenge with this how are these compelling and >> transformational services delivered? >> >> Most companies are living in the eras of data processing, process automation >> and the cloud/Social/'Mobile/Connected world, all at the same time. Example >> in a telecommunications provided: Customer billing data is on mainframes at >> at data center, but end user provisioning is cloud and scattered and >> somewhat chaotic.b >> >> Video demonstrates share, touch, work and discover. Introducing "Living IT >> from BMC," I assume this is a commercial. >> >> 6 transformational imperatives for embracing IT as the enterprise, >> digitalization >> >> Intuitive experience >> Example most ohone apps, no instructions needed >> Actionable intelligence >> Apps deliver useful stats >> Agile applications >> Delivery of innovation applications must be designed into the >> platforms, allowing business agility >> Adaptive automation >> Not only from infrastructure perspective but also process evolution >> Optimized infrastructure >> Compliance and risk mitigation >> Trust must be built in >> >> As BMC brings IT to live, BMC will be working with customers to understand >> the relationships between a business and their clients/customers, and to >> optimize the way new services and useful apps are delivered. >> >> Case studies for Swedish coast guard and vodaphone >> >> Next up.... Demos! >> >> Robin Purohit, president of service support, and Bill Beritti president >> performance and availability. >> >> We're seeing the story of a business suddenly overwhelmed by customer demand >> r a new product, and how this is reported, measured and addressed. I won't >> try to transcribe the videos here, but something tells me your BMC rep has a >> copy. Website too, I assume. One of them focuses on the BMC Engage teddy >> bear we found on our seats! The video story introduces new features and >> products found in APM, MyIT, SmartIT, TrueSight for It data analytics, cloud >> lifecycle management and how they all work together. >> >> SmartIT is FREE to all of the Remedy installed base (requires 7.6.4 or >> higher) >> >> Paul Appleby returns to stage...., introduces Pail Avenant, BMC Chief >> Customer Officer >> >> May you live in interesting times.... >> >> Customer success depends on cohesive integration between technology and >> innovation, delivering the value customer envisions. BMC is further >> committed to being involved with customers enterprise rather than just >> selling a box of parts. >> Paul cites analysis of IT projects consistently about 30% behind schedule, >> 60+% over budget, and delivering less than expected results. What you (us, >> as BMC customers) want is a partnership with a company focused in delivering >> a successful integrated project rather than just installed a single portion >> of a solution. Whole picture needs to be supported and understood. Every >> part of BMC organization has been challenged to step up and address the end >> to end experience of the customers clients. >> >> If you're standing still, you're falling behind >> >> Product side - new products myIT, SmartIT. Improvements to the product >> development process >> Sales side - sales force trained to do value based selling, understanding >> your business objectives and then proposing solutions that address whole >> process >> Post sales - >> Support side. - focused on responding faster and more complete >> >> Customer focus, (Paul's area of expertise) look at the end to end experience >> of the customer >> Creation of new organization, customer success organization, reporting >> directly to CEO, including BNC professional services, customer support and >> customer success management. BNC affirms their success is iced to customer's >> success. >> >> New org is committed to making sure that you actually get the value and the >> maximum value from the processes that you select to accomplish your goals. >> >> [email protected] is Paul's address! Who you gonna call? He's at +1 >> 713-918-1650... >> >> BMC Innovation awards: >> >> BMC received so many nominations that they could not award just one. >> >> compass, Sarnoff (siri, that's wrong), SAP, BNY Mellon, Morningstar, Net >> (sorry, missed that one) . Formal awards on Wednesday afternoon.... >> Finalists: BNY Mellon, Orange, VodaPhone, Seu Mundo NexTel. These folks are >> sitting right in front of us..... >> Innovation award goes to....VODAPHONE.... >> >> Paul Appleby thanks us for coming, welcomes larger sponsors: >> >> Unisys, Ed Vaccaro speaks. >> >> Digital economy has been the biggest transformation ever seen. UNISYS focus >> on mission critical systems, end users are shaping consumption of >> technology. End user is the innovator, IT must adapt to the ways end users >> want to use IT services. >> >> Think about business model, not tech model >> Design for people >> Think differently about security >> Use what is actionable to tame big data >> Recognize that technology is more complex and more critical than ever >> >> Example of data services provided to a global scale volunteer health care >> organization >> Example of Pennsylvania outsourcing to UNISYS provided cloud model, largest >> private secure cloud in state government, CLM model for self service >> provisioning of cloud resources >> Example of FIFA World Cup in Brazil. UNISYS part of IT consortium at World >> Cup. New mobility infrastructure integrated public safety agencies >> >> UNISYS thanks BMC for ongoing relationship. >> >> Paul Appleby back on stage....wrap up.... >> >> More later! >> >> Doug >> >> -- >> Doug Blair >> +1 224-558-5462 >> >> Sent from my iPad Air >> Auto-corrected typos, misspellings and non-sequiturs are gratefully >> attributed to Steve Jobs :-) >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
