Hi Terje, I don't think a redesign of the core architecture will require any changes to ITSM code unless they are going to work on using new features to make the product more efficient.
That doesn't mean I haven't been commenting to BMC since they merged in the Viadyne product back in around 2004\5. So for 10 years they have been cleaning up the disconnect between the Viadyne paradigm and the Remedy paradigm for form naming, code writing, field id's etc. To some extent one can reasonable say: foundation data (including the underlying CMDB) needs to be consistent and known and that visible forms where the underlying data is just presented does not have to be consistent, if one wanted to give them a break about inconsistencies in field ids etc. Dan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Terje Moglestue Sent: November 12, 2014 10:25 AM To: [email protected] Subject: Re: how fast could that be? I have used ARUtilities for years. It is a excellent tool when "digging" into ITSM code. Looking at the inconstancies in terms of field names, IDs, field definitions, dead code and more is scary. Moving from one generation to the next you can see that things have changed. At times, I have reported my findings to BMC Support. It just takes too long time to report this. It is very depressive to see that these consistencies are hardly fixed. Now and then, these inconstancies generate a bug or two. Then they are getting fixed if you are lucky. What can I say - I still base my livelihood around ARS. It would be interesting to see what happens with the next-generation ARS 9 and ITSM 9. If the next generation is going to be a "re-design" or core architecture - I would expect the code the ITSM code to be built from scratch. I am just guessing here - if that is the case - it would be a great opportunity to fix this (and introduce new once). ~ Terje -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Westbrock Sent: Tuesday, November 11, 2014 6:53 PM To: [email protected] Subject: Re: how fast could that be? Good points Claire, I was surprised at how many internal inconsistencies I found when I started diving into the ITSM code. Just yesterday I was setting up an ETL to get data into our data warehouse and we failed on one field, it turns out that the developer had set the database name of the field to "Descrition" and that missing letter p makes all the difference. I was frustrated by Product Name and Model actually being the same data in different forms at first, I'm sure there are a lot more easter eggs to be found. Zee, I would suggest starting with something simple and reading the logs. Turn on all logging then resolve an incident for example. Go through the log to see if you can tease out what actually happened after you clicked the save button. That seems to be as good a starting point as any. -Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Tuesday, November 11, 2014 8:57 AM To: [email protected] Subject: Re: how fast could that be? The scary thing is all those years of experience don't prepare you for the nightmare that is ITSM 7.6.04 (can't say anything about any newer version). Get an application like ARUtilities and plug in a field ID. See how many different ways throughout the application they use the ID with different names and specifications. Sometimes 35 characters, sometimes 60, sometimes a dropdown menu and sometimes a selection list. It is painful! Site, Site Group and Building are the same field! Enjoy! Don't let anyone fool you into thinking it is an easy application. Overlays don't make life any better and sadly, support is catch as catch can. You either get someone really good who can think or you get someone who is strictly reading from their decision trees and scripts. Last night and I got a good one! Thank goodness! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Zee Remshab Sent: Tuesday, November 11, 2014 8:27 AM To: [email protected] Subject: how fast could that be? dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM objects in the Dev Studio. How long could that take to get the hand on the ITSM modules and be capable of writing basic workflow ? I don't need an precise figure, just some random comments/thought would be very much appreciated. But no jokes please. Very best regards zee remshab _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
