Hello Manoj, Records are not in Error status. All records which are stuck having status = "In Progress" and Return code = "Running"
Regards, Amit On Wed, Jan 7, 2015 at 2:37 PM, Manoj Kumar <manoj.anup...@gmail.com> wrote: > ** > Hi Amit, > > First check why the records are getting pilled up, if they are in error > status you need to correct the SR's and re-process them. > > Thanxs & Regards > > Manoj > +91 996 223 2006 > > On Tue, Jan 6, 2015 at 11:51 PM, Harshad Wagh <harshad.w...@vyomlabs.com> > wrote: > >> ** >> Hi Amit, >> >> In addition to SriSamSri Appecherla you can do the following . >> >> Thread pools for different commands are configured in the CAI:Commands >> form. Configuring thread pools defines dedicated CAI threads for use by the >> specific command. This ensures that requests from a command use only the >> dedicated threads, and performance of other command requests to the CAI is >> not affected. >> >> you can configure this for the commands that are frequently created in >> CAI:Event Form. >> >> Thanks and regards >> Harshad Wagh >> Engineer >> Vyom Labs Pvt Ltd. >> >> >> On 1/7/2015 12:12 PM, Remedy consultant wrote: >> >> ** >> Sure Will do that and let you know. Meanwhile i have deleted al lrecords >> from CAI:Event and CAI:Eventparam .After that for some time it works fine >> and then again Queue is getting build up. >> >> On Wed, Jan 7, 2015 at 6:30 AM, SriSamSri Appecherla < >> appecherla....@gmail.com> wrote: >> >>> ** >>> Hi Amit, >>> >>> I'm assuming you want to bulk trigger all the failed CAI:Event records >>> to create fulfilment records. >>> >>> 1. Try to fix the error(s) which is causing records to get stuck in >>> CAI:Events >>> 2. For one (preferably test record), change the Return Code to Start >>> and Save >>> 3. IF it is a success, if you want to re-trigger all 9000 of them in >>> bulk, you can do a modify all on CAI:Events and change the Return Code to >>> Start. >>> >>> >>> >>> Regards, >>> SriSamSri Appecherla >>> +61 478877812 >>> >>> On Tue, Jan 6, 2015 at 8:59 PM, Remedy consultant <raccons...@gmail.com> >>> wrote: >>> >>>> ** >>>> Hello All, >>>> >>>> We are facing issues with records in CAI:Events. There are almost >>>> 9000 records are stuck in this schema. Due to which lot of records in >>>> SRM:Requests are stuck in submitted. Could you please help me to identify >>>> this issue ? >>>> >>>> We can not delete records present in CAI:Events as it is a production >>>> enviornment. >>>> >>>> Regards, >>>> >>>> Amit >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
