Hi, You need to determine the root cause for the events not to be processed. This can be related to configuration for the CAI Plugin or the plugin itself not running.
You can adjust the error logging from the CAI Plugin Registry form where you can also allocate a private queue and pooling (pooling = multiple threads on different pools - very similar to Escalation Pooling where you can allocate CAI commands to run on their own dedicated thread to split the load on the CAI engine). If you have recently adjusted the CAI Plugin values, then a restart of the AR Servers is required or the CAI Engine will hang and stop processing (e.g. You have changed to a private queue and adjusted threads, the system then starts to use these threads in workflow without them being initialised by the server - which then stops the processing of events as it cannot spawn the required threads). _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Remedy consultant Sent: 07 January 2015 10:24 To: [email protected] Subject: Re: need help about stucked CAI:Evetns ** Hello Manoj, Records are not in Error status. All records which are stuck having status = "In Progress" and Return code = "Running" Regards, Amit On Wed, Jan 7, 2015 at 2:37 PM, Manoj Kumar <[email protected]> wrote: ** Hi Amit, First check why the records are getting pilled up, if they are in error status you need to correct the SR's and re-process them. Thanxs & Regards Manoj +91 996 223 2006 On Tue, Jan 6, 2015 at 11:51 PM, Harshad Wagh <[email protected]> wrote: ** Hi Amit, In addition to SriSamSri Appecherla you can do the following . Thread pools for different commands are configured in the CAI:Commands form. Configuring thread pools defines dedicated CAI threads for use by the specific command. This ensures that requests from a command use only the dedicated threads, and performance of other command requests to the CAI is not affected. you can configure this for the commands that are frequently created in CAI:Event Form. Thanks and regards Harshad Wagh Engineer Vyom Labs Pvt Ltd. On 1/7/2015 12:12 PM, Remedy consultant wrote: ** Sure Will do that and let you know. Meanwhile i have deleted al lrecords from CAI:Event and CAI:Eventparam .After that for some time it works fine and then again Queue is getting build up. On Wed, Jan 7, 2015 at 6:30 AM, SriSamSri Appecherla <[email protected]> wrote: ** Hi Amit, I'm assuming you want to bulk trigger all the failed CAI:Event records to create fulfilment records. 1. Try to fix the error(s) which is causing records to get stuck in CAI:Events 2. For one (preferably test record), change the Return Code to Start and Save 3. IF it is a success, if you want to re-trigger all 9000 of them in bulk, you can do a modify all on CAI:Events and change the Return Code to Start. Regards, SriSamSri Appecherla +61 478877812 <tel:%2B61%20478877812> On Tue, Jan 6, 2015 at 8:59 PM, Remedy consultant <[email protected]> wrote: ** Hello All, We are facing issues with records in CAI:Events. There are almost 9000 records are stuck in this schema. Due to which lot of records in SRM:Requests are stuck in submitted. Could you please help me to identify this issue ? We can not delete records present in CAI:Events as it is a production enviornment. Regards, Amit _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
