You could use the standards of POP3 or IMAP for inbound email This is one of the advantages I have being on Linux.. MAPI is a MS Windows only protocol so I don't have to deal with it.
Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, February 02, 2015 9:10 AM To: arslist@ARSLIST.ORG Subject: Remedy 8.1 and MAPI support ** Good morning, We're looking to upgrade out version of Microsoft Office internally, as well as Exchange, and there is being a lot of pressure to get our Remedy server upgraded from using Outlook 2007 for MAPI inbound email. I've tried looking all over BMC's site, their compatibility matrix doesn't list any email clients that it would be compatible with, the release notes reference MAPI but not what version of Outlook is supported, and even a Google search hasn't returned anything useful as far as I can see. Does anyone know where BMC documents what versions of Outlook are compatible with ARS 8.1? Also, this is something I should probably ask for the 9.0 beta program but will they ever find a better way to do inbound email than putting Outlook on my application server? Our Exchange system seems to go down all the time in such a way that Remedy can't reconnect easily (one of the drivers for wanting to upgrade) so I'd like to look at other options. We use SMTP for outgoing email and I can't recall the last time it had a problem. Thanks, Shawn Pierson Remedy Developer | Energy Transfer _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
