We were in the same boat. We had been using Outlook 2007 to use MAPI on our 8.1 servers. When it came time to build a new 8.1 server I was determined to break the Outlook chains. POP and IMAP are also not allowed in our environment. Just like Levi we setup an hMail server for our incoming email and it has been working great! The Email Engine has been more reliable since moving away from using Outlook.
Jason On Mon, Feb 2, 2015 at 7:48 AM, Pierson, Shawn < [email protected]> wrote: > ** > > You and Frederick bring up a good point, and actually I’ve been > investigating and we’re now allowed to use POP and IMAP against our mail > server where in the past it was forbidden so I have some new things to try > out in development. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Lippincott, Levi (OMA-GIS) > *Sent:* Monday, February 02, 2015 9:27 AM > > *To:* [email protected] > *Subject:* Re: Remedy 8.1 and MAPI support > > > > ** > > Shawn, > > > > I know this does not answer your question but you should also find out > what version of Exchange you are using. > > > > We are using Exchange 2013 and something to keep in mind is there is a > newer MAPI protocol and a legacy protocol and the 2013 version of Exchange > only supports the new version while the Remedy MAPI protocol uses the old > version. This led us to setting up our own hMail server on our Mid Tier and > having our Exchange people forward mail over to it and then connecting via > POP to pull in mail. > > > > *Levi Lippincott / *Remedy Administrator > > > > +1 402 561 7014 office > > +1 402 321 5421 mobile > > [email protected] > > > > *Interpublic Group* 6825 Pine Street, Omaha, NE 68106 > > > > *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-* > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Grooms, > Frederick W > *Sent:* Monday, February 02, 2015 9:17 AM > *To:* [email protected] > *Subject:* Re: Remedy 8.1 and MAPI support > > > > ** > > You could use the standards of POP3 or IMAP for inbound email > > > > This is one of the advantages I have being on Linux.. MAPI is a MS Windows > only protocol so I don’t have to deal with it. > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Pierson, > Shawn > *Sent:* Monday, February 02, 2015 9:10 AM > *To:* [email protected] > *Subject:* Remedy 8.1 and MAPI support > > > > ** > > Good morning, > > > > We’re looking to upgrade out version of Microsoft Office internally, as > well as Exchange, and there is being a lot of pressure to get our Remedy > server upgraded from using Outlook 2007 for MAPI inbound email. I’ve tried > looking all over BMC’s site, their compatibility matrix doesn’t list any > email clients that it would be compatible with, the release notes reference > MAPI but not what version of Outlook is supported, and even a Google search > hasn’t returned anything useful as far as I can see. > > > > Does anyone know where BMC documents what versions of Outlook are > compatible with ARS 8.1? > > > > Also, this is something I should probably ask for the 9.0 beta program but > will they ever find a better way to do inbound email than putting Outlook > on my application server? Our Exchange system seems to go down all the > time in such a way that Remedy can’t reconnect easily (one of the drivers > for wanting to upgrade) so I’d like to look at other options. We use SMTP > for outgoing email and I can’t recall the last time it had a problem. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > This message contains information which may be confidential and > privileged. Unless you are the intended recipient (or authorized to receive > this message for the intended recipient), you may not use, copy, > disseminate or disclose to anyone the message or any information contained > in the message. If you have received the message in error, please advise > the sender by reply e-mail, and delete the message. Thank you very much. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > Private and confidential as detailed here > <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot > access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
