I’ve been testing IMAP since around the time of my first email and it’s working great. I even uninstalled Outlook completely from my server to make sure I’m not accidentally referencing it somehow. It took me all of five seconds to configure IMAP and disable the MAPI mailbox, and I’m looking forward to the next Exchange patch and reboot schedule to see if that helps with some issues we’ve had.
I hope to see two benefits from going to IMAP: 1) No Outlook, with its dozens of patches to make it work within my company’s environment and no worry about upgrades. 2) Improved connectivity, since I shouldn’t have the email engine disconnect and be unable to reconnect to Exchange without restarting the process. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, February 02, 2015 1:10 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 8.1 and MAPI support ** We were in the same boat. We had been using Outlook 2007 to use MAPI on our 8.1 servers. When it came time to build a new 8.1 server I was determined to break the Outlook chains. POP and IMAP are also not allowed in our environment. Just like Levi we setup an hMail server for our incoming email and it has been working great! The Email Engine has been more reliable since moving away from using Outlook. Jason On Mon, Feb 2, 2015 at 7:48 AM, Pierson, Shawn <shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>> wrote: ** You and Frederick bring up a good point, and actually I’ve been investigating and we’re now allowed to use POP and IMAP against our mail server where in the past it was forbidden so I have some new things to try out in development. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Lippincott, Levi (OMA-GIS) Sent: Monday, February 02, 2015 9:27 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 8.1 and MAPI support ** Shawn, I know this does not answer your question but you should also find out what version of Exchange you are using. We are using Exchange 2013 and something to keep in mind is there is a newer MAPI protocol and a legacy protocol and the 2013 version of Exchange only supports the new version while the Remedy MAPI protocol uses the old version. This led us to setting up our own hMail server on our Mid Tier and having our Exchange people forward mail over to it and then connecting via POP to pull in mail. Levi Lippincott / Remedy Administrator +1 402 561 7014<tel:%2B1%20402%20561%207014> office +1 402 321 5421<tel:%2B1%20402%20321%205421> mobile levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com> Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, February 02, 2015 9:17 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 8.1 and MAPI support ** You could use the standards of POP3 or IMAP for inbound email This is one of the advantages I have being on Linux.. MAPI is a MS Windows only protocol so I don’t have to deal with it. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, February 02, 2015 9:10 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Remedy 8.1 and MAPI support ** Good morning, We’re looking to upgrade out version of Microsoft Office internally, as well as Exchange, and there is being a lot of pressure to get our Remedy server upgraded from using Outlook 2007 for MAPI inbound email. I’ve tried looking all over BMC’s site, their compatibility matrix doesn’t list any email clients that it would be compatible with, the release notes reference MAPI but not what version of Outlook is supported, and even a Google search hasn’t returned anything useful as far as I can see. Does anyone know where BMC documents what versions of Outlook are compatible with ARS 8.1? Also, this is something I should probably ask for the 9.0 beta program but will they ever find a better way to do inbound email than putting Outlook on my application server? Our Exchange system seems to go down all the time in such a way that Remedy can’t reconnect easily (one of the drivers for wanting to upgrade) so I’d like to look at other options. We use SMTP for outgoing email and I can’t recall the last time it had a problem. Thanks, Shawn Pierson Remedy Developer | Energy Transfer _ARSlist: "Where the Answers Are" and have been for 20 years_ This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. 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