Or you could use the existing Restful interface https://communities.bmc.com/docs/DOC-29073 It's 3rd party, and I have no details regarding BMC's interface....but I suspect they will provide similar functionality.
On Fri, Feb 6, 2015 at 11:00 AM, Misi Mladoniczky <[email protected]> wrote: > Hi, > > Maybe you should wait for the RESTful API that will supposedly be > available in > the next major release? > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Hello, > > > > First let me state we are going to be building this in house so, thank > you if > > you have a product that will fit my needs but we are not in a position to > > purchase something. > > > > We are starting the process of building a mobile interface for, what I > hope > > will be, some simple tasks. > > > > Ideally we would like our users to be able to login to the system and be > > brought to a slim view of the HPD:Incident Management Console with the > only > > options available are applying/clearing filters, looking at their list of > > tickets, and then opening the tickets up. > > > > Then they can be brought to a slim view of the HPD:Help Desk form where > they > > will see really basic info with some options like, "assign to me," > "reassign," > > "resolve," "update work log," etc. > > > > All that being said, in everyone's opinion would this be best achieved > through > > separate HTML/Java web pages connected to the system via Web Services, or > > through a custom view on the respective forms, or is there another way > that I > > have not thought of yet that might be better? > > > > We are running 8.1.00 ARS/ITSM with 8.1.01 (SP1) Mid Tier with Tomcat > 6.0. > > > > > > [Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5] > > > > > > > > > > > > Connect with us: interpublic.com<http://www.interpublic.com/> > > > > Twitter<https://twitter.com/#%21/interpublicipg> > > > > Facebook<https://www.facebook.com/InterpublicGroup> > > > > > > > > > > Levi Lippincott / Remedy Administrator > > +1 402 561 7014 office > > +1 402 321 5421 mobile > > [email protected]<mailto:[email protected]> > > Lync Communcator<sip:[email protected]> > > > > > > > > > > > > Interpublic Group 6825 Pine Street, Omaha, NE 68106 > > > > > > "Talent is a Gift; But Character is a Choice." -Matt Grotewold- > > > > This message contains information which may be confidential and > privileged. > > Unless you are the intended recipient (or authorized to receive this > message > > for the intended recipient), you may not use, copy, disseminate or > disclose to > > anyone the message or any information contained in the message. If you > have > > received the message in error, please advise the sender by reply e-mail, > and > > delete the message. Thank you very much. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
