Hi Levi, I see you are thinking of adding views to the ITSM forms.
Another option that might give you more flexibility, performance and freedom would be to create separate staging forms with their own views and workflow. That way you do not change the OOTB stuff. Overlays are great, but there still are certain risks involved in upgrading to the next ITSM patch or release in spite of having overlays. Best Regards, Theo On Fri, Feb 6, 2015 at 7:50 PM, Lippincott, Levi (OMA-GIS) < [email protected]> wrote: > ** > > Hello, > > > > First let me state we are going to be building this in house so, thank you > if you have a product that will fit my needs but we are not in a position > to purchase something. > > > > We are starting the process of building a mobile interface for, what I > hope will be, some simple tasks. > > > > Ideally we would like our users to be able to login to the system and be > brought to a slim view of the HPD:Incident Management Console with the only > options available are applying/clearing filters, looking at their list of > tickets, and then opening the tickets up. > > > > Then they can be brought to a slim view of the HPD:Help Desk form where > they will see really basic info with some options like, “assign to me,” > “reassign,” “resolve,” “update work log,” etc. > > > > All that being said, in everyone’s opinion would this be best achieved > through separate HTML/Java web pages connected to the system via Web > Services, or through a custom view on the respective forms, or is there > another way that I have not thought of yet that might be better? > > > > We are running 8.1.00 ARS/ITSM with 8.1.01 (SP1) Mid Tier with Tomcat 6.0. > > > > > > [image: Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5] > > [image: Description: Description: cid:5B14E19B-6B68-4C9C-84B4-F4330F2857CF] > > [image: Description: Description: cid:08D97333-1C57-4D34-91BD-254ADB3942AF] > > Connect with us: interpublic.com <http://www.interpublic.com/> > > Twitter <https://twitter.com/#%21/interpublicipg> > > Facebook <https://www.facebook.com/InterpublicGroup> > > [image: Description: Description: cid:771DBABB-241A-47AB-AEEB-230567236D6E] > > *Levi Lippincott /* Remedy Administrator > +1 402 561 7014 office > > +1 402 321 5421 mobile > > [email protected] > > Lync Communcator > > [image: Description: Description: cid:21DB6442-3C43-4D3D-BFC3-C2DA30C66CBF] > > *Interpublic Group *6825 Pine Street, Omaha, NE 68106 > > > > *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-* > > > > This message contains information which may be confidential and > privileged. Unless you are the intended recipient (or authorized to receive > this message for the intended recipient), you may not use, copy, > disseminate or disclose to anyone the message or any information contained > in the message. If you have received the message in error, please advise > the sender by reply e-mail, and delete the message. Thank you very much. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
