JS – It is true, but there are a heck of a lot of queries to fix.  In fact, 
there are some queries that just can’t ever be efficient (if they are 
analytical in nature).  There are some additional query technologies that can 
be used if this is the case - ☺

Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence Applications for IT
Direct - 678-438-7244 | 
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Main - (678) 664-ITSM
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From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of John Sundberg
Sent: Tuesday, February 24, 2015 5:21 PM
To: [email protected]
Subject: Re: ADV: Meta-Archive Product Announcement: ITSM Archiving

**
Actually — I am wondering … do people agree with this fundamental assumption 
that the more records the worse the performance?

To me — that is only for “inefficient queries” and — for the most part - even 
if you archive — you will still have a slow system.

Do people agree with that??? And if so — isn’t the right solution - to “fix the 
queries”.

I know this — archiving "roughly doubles” the reporting headaches, workflow 
headaches, maintenance headaches.

-John



On Tue, Feb 24, 2015 at 3:39 PM, Ben Chernys 
<[email protected]<mailto:[email protected]>> 
wrote:
**

Hi Folks,



As enterprises have been using ITSM for some time now, they have accumulated 
Incidents, Changes, and other “root requests” that are closed, old, and can be 
archived.  These data have slowed down searches and the ITSM application 
responses.  Moving these data into Archive tables speeds up database search and 
retrieval from the high-use, active ITSM tables.





ITSM Challenges



BMC Remedy OOTB Archiving handles each table independently. In fact, an ITSM

Incident comprises many records in many forms — a tree of dependent records.



Further, if an Incident is associated with a Change that is not archive ready, 
then that

Incident too, must not be archived.

[Meta-Archive for an ITSM Incident]


Introducing Meta-Archive




Your Benefits


Software Tool House's Meta-Archive solves all ITSM Archiving challenges and 
implements your archiving rules. We make it easy! Handle customers and classes 
of tickets differently, add your customized forms easily — all in a simple 
spreadsheet.

Archive forms are automatically generated. Associations are checked and 
reported.



Meta-Archive delivers

•         All associations are checked before a record is archived.

•         The entire tree of records is archived before any deletions are done.

•         Different archival ages can be set for different customers or classes 
of tickets.

•         Different ages for associations can be set.

•         It is easy to add any customized tables to the tree.

•         It is easy to change or add archival targets: Archival forms, 
different servers, SQL databases, the file system.

•         We get you going in a few hours with no server changes, no 
development project, no headaches.



More Information



Meta-Archive Home<http://softwaretoolhouse.com/product/SthArch/>

Meta-Archive Overview Leaflet 
<http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Overview-Leaflet.pdf>

Management 
Overview<http://softwaretoolhouse.com/product/SthArch/Meta-Archive-MgmtOview.wmv>
 – Windows Movie (10 min.)

Meta-Archive Fact 
Sheet<http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Fact-Sheet.pdf>

ITSM Archiving White 
Paper<http://softwaretoolhouse.com/product/SthArch/Meta-Archive-White-Paper.pdf>


•  automating the data archiving process using purpose-built archive systems 
make production systems run better

•  searches are quicker and use less resources resulting in faster ITSM 
application responses

•  increased support personnel performance and satisfaction

•  production performance is

•  unaffected by information growth


















If you are interested in a presentation or a trial, please contact us at 
[email protected]<mailto:[email protected]>

Cheers,
Ben Chernys
Senior Software Architect
[Description: logoSthInc-sm]

Canada / Deutschland
Mobile:      +49 171 380 2329<tel:%2B49%20171%20380%202329>    GMT + 1 + [ DST ]
Email:       
Ben.Chernys_AT_softwaretoolhouse.com<mailto:Ben.Chernys_AT_softwaretoolhouse.com>
Web:         www.softwaretoolhouse.com<http://www.softwaretoolhouse.com/>

We are a BMC Technology Alliance Partner.



Check out Software Tool House's free Diary Editor and our Freebies Section for 
ITSM 7.6.04 and 8.0.0 Fields spreadsheets.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow.
Meta-Archive does ITSM Archiving your way, with your tables and rules.

http://www.softwaretoolhouse.com/











_ARSlist: "Where the Answers Are" and have been for 20 years_



--

John Sundberg
Kinetic Data, Inc.
"Your business. Your process."

651-556-0930 I 
[email protected]<mailto:[email protected]>
www.kineticdata.com<http://www.kineticdata.com/> I 
community.kineticdata.com<http://community.kineticdata.com/>



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 "Where the Answers Are" and have been for 20 years_

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