A non-trivial view should do it.  You might need to add a proc or two to 
accumulate all AST:AssetPeople into strings. That and some joins.  It’s 
trickier if you do need class and/or people specific attributes.  You’d have to 
devise a syntax for a “Used By” string.

 

A simple Meta-Update script would do it do (about 1 hr dev/test time).  You’d 
have a repeatable process you could run on any CI subset at any time.

 

Meta-Update required absolutely zero server changes and goes through the API.  
The script would be ready for a free 30-day trial J  

 


CI Name

Class

Used By

Supported By

Other data from the CI's and CTM:People as needed including class specific 
attributes


Server1

Computer System

Ben, John, Grimus

Group IT 1,
Group 2

 

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:      +49 171 380 2329    GMT + 1 + [ DST ]
Email:        <mailto:[email protected]> 
[email protected]
Web:          <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: March-02-15 11:59
To: [email protected]
Subject: Re: CI Relationships

 

That information is there, but not in one record.  So if you have 3 
relationships to a CI, it will be 3 records.

 

-----Original Message-----

From: Action Request System discussion list(ARSList) [ 
<mailto:[email protected]> mailto:[email protected]] On Behalf Of Rick Cook

Sent: Monday, March 02, 2015 1:27 PM

To:  <mailto:[email protected]> [email protected]

Subject: Re: CI Relationships

 

** 

 

I think that's in the Asset people Form.  

 

Rick

 

On Mar 2, 2015 10:23 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" < 
<mailto:[email protected]> [email protected]> wrote:

 

 

                For some reason, our customer wants to see all CI relationships 
(Owned by, Used by, etc) on one row in a report, so we have a TON of 
customizations to create one record for each CI with all these relationships on 
it.

                

                I've proposed using Analytics (we have this and use it) for 
this but it wouldn't be on one row.

                

                Does anyone else have this need that has been able to provide 
this type of report out of the box without customizations?

                

                Lisa Kemes

                Remedy Consultant

                Dev Technology Group

                DLA Office: (717) 770-6437 < <tel:%28717%29%20770-6437> 
tel:%28717%29%20770-6437> 

                Cell Phone: (717) 602-9460 < <tel:%28717%29%20602-9460> 
tel:%28717%29%20602-9460> 

                 <mailto:[email protected]> 
[email protected]

                

                
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<http://www.arslist.org> www.arslist.org

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_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

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UNSUBSCRIBE or access ARSlist Archives at  <http://www.arslist.org> 
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