Thanks, I had forgotten that I had read about the second one being a problem before writing up my impressions. I read it in the documentation but hadn't actually set anyone outside of the Remedy team up to use SmartIT yet, but I agree completely. There's no reason to require elevating people's permissions for SmartIT. We already have a problem with people creating duplicate People records in a "Proposed" state because they don't feel like doing a search for some reason. Rolling that out to everyone would probably just make the People data worse.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Thursday, March 05, 2015 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: MyIT/SmartIT First Impressions Below are a few items that I'm not pleased with on Smart IT: Assignment Menu only displays support group names and only those that are within your company. I've created an idea on BMC Communities to enhance this: https://communities.bmc.com/ideas/9444 Permission Dependency - Right now you have to have certain permissions in order to even log into Smart IT. One of those permissions is Contact People User which we do not give out to many people. I would rather see it allow all users to log in, but only show the functionality that there permissions allows them to see. This is how the current ITSM works. I've also submitted the following idea for this: https://communities.bmc.com/ideas/9445 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
