Hi William, Firstly, thanks for your response.
Below was done prior to ITSM upgrade. 1) We have upgraded AR Server from 7.6.04 to 8.1.02 without any issues. 2) Ran BPCU in overlay mode to preserve our customizations 3) Upgraded Atrium Core successfully from 7.6.03 to 8.1.02 4) Upgraded ITSM from 7.6.03 to 8.1.02 successfully after fixing issues with field mappings using the option "Only copy CI attributes from CDM to ITSM Foundation". 5) Restarted upgrade once again with the option "Upgrade to 8.1.02 but don not remove CI attributes from CDM". After 13 hours we got the results as "BMC Remedy ITSM Suite 8.1.02 install completed with warnings." I believe I am going in the correct direction. Please advise. Thanks Pavan On Thu, Mar 12, 2015 at 11:01 PM, William Rentfrow < wrentf...@stratacominc.com> wrote: > ** > > Um...where to start. > > > > You can't upgrade - as far as I know - from 7.6.03 to 8.1. > > > > You first have to upgrade to 7.6.04 - but prior to that you have to do the > whole BPCU utility to convert any customizations you have to overlays > and/or deal with them according to the guidelines BMC gives. > > > > William Rentfrow > > wrentf...@stratacominc.com > > Office: 715-204-3061 or 701-232-5697x25 > > Cell: 715-498-5056 > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan > *Sent:* Thursday, March 12, 2015 12:14 PM > *To:* arslist@ARSLIST.ORG > *Subject:* ITSM Upgrade completed with warnings - In fact failed to > upgrade > > > > ** > > Hello Experts, > > We tried to upgraded ITSM from 7.603 to 8.1.02, but it says completed with > warnings. From the logs we could find many def files failed to import. We > have sorted out issues related to Asset, incident and Problem Management. > But facing issues while importing the def files related to Change Module. > > We could see the below error messages while importing the file. > > The SQL database operation failed.; Error - OCI_INVALID_HANDLE, 552, > The following item was not imported; > CHG:ChangeImpactedAreaCIAssociation_Join, 55, > The following item was not imported; > CHG:Change-ImpactedAreasCIAssociation_outer_ApproverLookup, 55, > The following item was not imported; CHG:ChangeRelationshipInterface, 55 > > We have restarted Remedy services and tried importing that again. This > time we could find the below messages. > > The value(s) for this entry violate a unique index that has been defined > for this form; , 382, > The following item was not imported; > CHG:ChangeImpactedAreaCIAssociation_Join, 55, > The following item was not imported; > CHG:Change-ImpactedAreasCIAssociation_outer_ApproverLookup, 55, > The following item was not imported; CHG:ChangeRelationshipInterface, > 55, > > > > I have opened a ticket with BMC but as as usual very poor response in this > week. Any suggestions are highly appreciated. > > Thanks > > Pavan > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ------------------------------ > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2014.0.4800 / Virus Database: 4257/9209 - Release Date: 03/01/15 > Internal Virus Database is out of date. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
