Mark, Look for filters on the 'Service' form that fire on action 'Service', instead of Sumbit/Modify/etc....depending on the design, you may find many or few...but, once you have identified all of the services, you can see how the workflow works.
On Wed, Mar 25, 2015 at 11:15 AM, Brittain, Mark <[email protected]> wrote: > ** > > HI All, > > > > In a new incident if I type a contact’s last name the active link > HPD:INC:PCS_100Search executes a service that does a search by last name > and returns contact information. In the input mapping > “PERFORMCONTACTSEARCHNAME” is mapped to z1D Action. > > > > The input and output mapping is only on the HPD Help Desk so I am assuming > that services are stored somewhere and when “PERFORMCONTACTSHEARCHNAME” is > used, the stored actions are executed. I admit, I don’t’ know how a service > works and the Workflow Guide is not at all helpful. Any information would > be greatly appreciated. > > > > ARS 7.6.04 SP5 > > ITSM 7.6.04 SP2 > > > > Thanks > > Mark > > > > *Mark Brittain* > > Sr. OSD Systems Engineer > > ITILv3 Foundation, Continual Service Improvement > > *NaviSite, Inc. – A Time Warner Cable Company* > > [email protected] > > Office: 315.634.9337 > > Mobile: 315.882.5360 > > [image: navsig] > > > > ------------------------------ > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely > for the use of the individual or entity to which it is addressed. If you > are not the intended recipient of this E-mail, you are hereby notified that > any dissemination, distribution, copying, or action taken in relation to > the contents of and attachments to this E-mail is strictly prohibited and > may be unlawful. If you have received this E-mail in error, please notify > the sender immediately and permanently delete the original and any copy of > this E-mail and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
