I think it could be email server authentication issue. Email engine
supports only plain authentication. Check if something has changed on email
server. Was it working at some stage?
 On Apr 25, 2015 12:09 PM, "Sandeep Pandey" <sandeep.rem...@gmail.com>
wrote:

> **
> Hi Experts,
>
> I am facing below issue in stderr.log. I am able to successfully restsrt
> the services of ar email engine but outgoing email not triggering. The
> error logs form I am not getting anything.
>
> Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
> SEVERE: Could not connect to :xxx.xxx.xxx
> Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect
> SEVERE: AUTHENTICATE failed.
> javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
>     at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474)
>     at javax.mail.Service.connect(Service.java:275)
>     at javax.mail.Service.connect(Service.java:156)
>     at
> com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467)
>     at
> com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465)
>
>     at
> com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500)
>
>     at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298)
>     at java.lang.Thread.run(Unknown Sourc
>
> Please help. Thanks.
>
> Sandy
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