Hello Sandeep, Please refer the below BMC Community link which is related to same error what you are facing.
https://communities.bmc.com/message/282939 It basically says you to reconfigure the IMAP settings and test. Thanks Regards Munesh On Sat, Apr 25, 2015 at 5:43 PM, Terry Bootsma <tboot...@objectpath.com> wrote: > ** > Looks like you are not authenticating correctly to your mail relay..... I > would check that first. > > Terry > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey > *Sent:* April-25-15 2:40 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Email engine not working > > ** > Hi Experts, > > I am facing below issue in stderr.log. I am able to successfully restsrt > the services of ar email engine but outgoing email not triggering. The > error logs form I am not getting anything. > > Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork > SEVERE: Could not connect to :xxx.xxx.xxx > Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect > SEVERE: AUTHENTICATE failed. > javax.mail.AuthenticationFailedException: AUTHENTICATE failed. > at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474) > at javax.mail.Service.connect(Service.java:275) > at javax.mail.Service.connect(Service.java:156) > at > com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) > at > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465) > > at > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500) > > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298) > at java.lang.Thread.run(Unknown Sourc > > Please help. Thanks. > > Sandy > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
