My intention of using ARS perl was to query remedy to get tickets status
(updates), in near real-time.
Here's a snippet:
use ARS;
...
$f = $c -> openForm ('HPD:HelpDesk');
@e = $f -> query (-query => "'Category' = \"AWS\" AND 'Type' = \"Subway
2.0\" AND 'Item' = \"Operations\" AND 'Case ID+'=\"0003044848\"");
print "Iterating...\n";
foreach (@e){
@arr = $f -> get (-entry => $_, -fields => [1, 8]);
foreach $field (@arr){
print "Field: " . $field . "\n";
}
}
--- Though this works, it takes about 15 minutes (on an average) to
complete execution. Bulk of this time goes in opening the form.
When I ran strace, I could see that there were lots of poll calls,
reads, and writes to the remedy server (remedy-1).
Any ideas to improve the performance ?!
- cheers,
Deepak
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