I was about to anwer to Dougies post- but skipped Tony realy made it:
>> I've heard this one for around 30 years now, but I've never encountered anyone who actually got that bill and paid it. I know of a few cases here in Germany - and it is not (as Dougie phrased it) >> ...bill from your local software support centre when IBM have spent more >> than a couple of hours debugging your bug in your code. Customers not having a "Comfort line contract" are forced (before anyone looks at the case) to sign a paper stating "....if not covered by other contracts you pay 3000 Euros plus up to 10 hours (with 280 Euros)" .... And these bills do come in - sometimes even for cases where it was clearly an IBM problem (where/because someone forgot to mark the right box when closing the case). Tony continued: >> ....Neither have I heard of anyone getting paid by IBM when an IBM bug >> consumed hours of the customer's time. Ages ago I have been actively involved in such a case (including the part of getting a refund). It was settled in a different way ;-) -- Martin Pi_cap_CPU - all you ever need around MWLC/SCRT/CMT in z/VSE more at http://www.picapcpu.de
