Why not file a dispute w/ your CC company and do a charge back?
-Jon
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: "Commercial and Business-Oriented Asterisk Discussion"
<[email protected]>
Sent: Wednesday, January 18, 2006 10:39 AM
Subject: Re: [asterisk-biz] I am a prisoner of vonage
On Wed, 18 Jan 2006, Paul wrote:
12 days now. 3 times they have promised to escalate my cancellation
request. They say that it can only be done by having someone from that
department call me to confirm that I really wish to cancel. 3 messages
entered via web portal produce a web page that says the message is
accepted but not even one automated acknowledgement email(and yes - the
address I use with them bypasses virus/spam filtering).
But in spite of all this their billing system is functioning well and
attempting to charge me for another month of service.
The account was active about 18 months so there are no 1-year commitment
issues involved here.
I would strongly advise people to steer clear of vonage or any company
that operates in such a fashion. You do not want to furnish credit card
numbers to companies of this type.
I had the same experience! Two years ago already. I even had to fight with
them for the two extra months they continued charging me. Fact is I never
got the money back, I just gave in. Hours and hours wasted trying to
cancel their services.
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