This is a great and honest email. I am looking forward to the replies. My thoughts are VoIP is ready for serious business on the LAN and point to point links.
Thanks, Steve Totaro > > Discussion...is VoIP really ready for serious business use. > > We have been installing Asterisk for customers for about a year now, and > we > are beginning to wonder if parts of VoIP are really ready for serious > business. Long Distance in particular is a problem. > > We use 3 LD providers, one a Tier 2 provider (ie buys from L3, Sprint etc) > and a couple of others lower down the food tree (that are often discussed > on this message board). We still find that almost all customers complain > about dropped calls, echo, dead connections from time to time. My guess > is > that maybe 75-90% of calls are connected with decent quality. The rest > are > problems for various reasons, and customers are getting fed up with it. > > We have a primary carrier for each route based on quality and cost, and > fallback to another carrier if the call cannot be connected, but we find > invariably that carriers take calls and then dont connect them. > > We are at the point of stopping offering LD service. We make a few c/min, > but the customer disatisfaction is just not worth it. People wont accept > Skype quality 10-20% of the time. There is still a good business case for > customers to install VoIP within the enterprise, and for Off premise > users, > but to save a few c/min on LD is not worth the trouble. We have > considered > connecting customers up directly to a carrier to cut out the connection > through our own servers. > > We have also have mixed success with origination...busy signals, missed > calls and have stopped taking new users. > > So...are we alone. Is it possible to get VoIP LD to be as good as TDM 95% > of the time, and if so how? We dont have the time to try calls with every > carrier to every area code every day! > > (and please, no responses from VoIPjet, Voxee, Junction, broadvoice etc > etc > saying how you are different. We know that you all suck to varying > degrees!) > > Help! VoipXpress > > _________________________________________________________________ > Don't just search. Find. Check out the new MSN Search! > http://search.msn.click-url.com/go/onm00200636ave/direct/01/ > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
