Justin, I have a good deal of experience with Aheeva. I agree that they're a very robust and phenomenal software. You can do almost anything you want with it. If you can have the toolset available for php, mysql, and very low-level Asterisk, there's nearly nothing it can't do well from a call-center perspective. The downside is it's very complicated. They require you to take extensive training (I think it's included in your prices) before you can turn up a system. I will disagree that it's incredibly expensive, but it all depends on your frame of reference. My frame #1 is that I work for a dial-tone provider who has more marketshare than the incumbant Baby Bell in many of our markets. $50K is "dirt cheap". Frame #2 is that I owned a small business (car rental franchise), and $5-15K is small potatoes. Less than a week's revenue. But to a small Asterisk service provider, $5K might be 5 months revenue stream. Make sure to take that into mind. Six months ago (I can't speak to any improvements since then), their customer service was problematic. Getting someone to return phone calls or look at my problem was a big issue. Sometimes days. Once I achieved that, however, the engineering team was top rate. Just my two cents. Nathan
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Justin Case Sent: Thursday, May 15, 2008 2:15 PM To: Commercial and Business-Oriented Asterisk Discussion Subject: Re: [asterisk-biz] Call Center Solution Steve, How is their support ? Anyone else have experience with Aheeva (not that I don't trust you Steve). /J On Thu, May 15, 2008 at 6:26 PM, Steve Totaro <[EMAIL PROTECTED]> wrote: Aheeva has the best product out there but also the most expensive as far as Asterisk call center solutions. The webex demo will blow you away, so will the quote. Thanks, Steve Totaro On Thu, May 15, 2008 at 9:39 AM, Claude Klimos <[EMAIL PROTECTED]> wrote: > Hi, > > > > Aheeva Technology offers a call center solution for Asterisk. The product > has been around since 2003 and we have several installations in the world. > Lately Aheeva won the Digium Innovation Award for its solution. > > It can handle inbound, outbound with different dialing modes (predictive, > preview, broadcast, and progressive), skill-based routing, has a web-based > management interface configuration and real-time statistics, can easily > scale, multi-site and multi-tenants, agents can be equipped with softphones > or hardphones, etc. > > > > You can visit www.aheeva.com or contact me directly for additional > information. > > > > Cheers, > > Claude > > ________________________________ > > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Justin Case > Sent: Thursday, May 15, 2008 5:34 AM > To: Commercial and Business-Oriented Asterisk Discussion > Subject: [asterisk-biz] Call Center Solution > > > > Hi List, > I have been using Asterisk for about 4 years now. I have done extensive work > so I know my way around. I have a customer now who wants a "Call Center > Solution". Something like Avaya or Zulty's. The most important things for me > are features and support. I have no problem paying for a solution but should > there be an issue I need to know that there will be some one there to help > me after the sale. I am looking to hear more from users than sellers to see > what others have used and what has worked for them. > > Thanks. > > /J > _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
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