QueueMetrics is a great product and I highly recommend it. The main problem with QueueMetrics from my point of view has nothing to do with QueueMetrics whatsoever; on the contrary, it solves the problem it intended to solve very well.
It's just that at the point at which the kind of analysis and reporting it provides becomes most useful, a single hostwise queue instance is likely to be inadequate. Queues need to exist on multiple hosts. And since Asterisk doesn't have distributed queues at this time, one has to adopt other means of getting around that problem. And those means don't tend to be compatible with the existing queue infrastructure or allow one to easily use QueueMetrics. Zeeshan Zakaria wrote: > Talking Voice, you forgot to mention which product you were referring to. > > QueueMetrics has also contacted me and I am considering their product > seriously. This is because I know they are a around ever since I am in > the asterisk based VoIP industry. But if anybody wants to propose > anything similar or better, I an open for a comparison. > > As for Crystal Clear Call Center, its interface was not very inviting so > I did't spare time (which I don't have much) to explore it in detail. > But seems like it is not very detailed. > > Zeeshan > > On Fri, Jan 16, 2009 at 9:36 AM, Talking Voice <[email protected] > <mailto:[email protected]>> wrote: > > Hi: > > If you have not found a Call Center Application yet, I would be glad > to pointing in the direction of one. > However, I would like to be some what involved so i can monitor the > performance of this company. > This should help me determine if i should recommend them in the > future or not. > > Let me know, > Patrick. > > On Thu, Jan 15, 2009 at 12:47 PM, Zeeshan Zakaria > <[email protected] <mailto:[email protected]>> wrote: > > Hi, > > I need some QueueMetrics type solution. Trying to get hold of > them for two days but no reply yet. Does anybody know of any > alternate? I need to put it on our company's asterisk box so we > can monitor our agents (about 40) activities. > > -- > Zeeshan A Zakaria > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz > > > > > > -- > Zeeshan A Zakaria > > > ------------------------------------------------------------------------ > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (678) 237-1775 _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
