Matt Florell wrote: > On 1/16/09, Alex Balashov <[email protected]> wrote: >> QueueMetrics is a great product and I highly recommend it. >> >> The main problem with QueueMetrics from my point of view has nothing to >> do with QueueMetrics whatsoever; on the contrary, it solves the problem >> it intended to solve very well. >> >> It's just that at the point at which the kind of analysis and reporting >> it provides becomes most useful, a single hostwise queue instance is >> likely to be inadequate. Queues need to exist on multiple hosts. And >> since Asterisk doesn't have distributed queues at this time, one has to >> adopt other means of getting around that problem. And those means don't >> tend to be compatible with the existing queue infrastructure or allow >> one to easily use QueueMetrics. > > Hello, > > I must point out here that VICIDIAL does do multi-server queueing and > it does generate QueueMetrics-compatible queue_log entries out of the > box. We have worked closely with the developers of QueueMetrics(QM) > to ensure that all of the different types of calls and call handling > that VICIDIAL does will show up in QM properly. There are several > multi-server Asterisk/VICIDIAL installations up and running using QM > right now. > > I know we have discussed the shortcomings of VICIDIAL here before, but > I just thought I should mention this.
Point. But I meant Asterisk more or less out of the box. There are several products out there that overcome its shortcomings. It's good to know that multi-host queueing and QueueMetrics can work together in a ViciDIAL installation though. Thanks! -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (678) 237-1775 _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
