Polycom and Cisco are also blind to customer support. Neither will sell to
us through normal distribution unless we become certified in their phone
systems. The rules for certification are very restrictive and in the stone
age. They do not want to support asterisk. They only want to support
CallManager and voip enabled PBXs. Polycom will direct all support through
their authorized dealers. At least Cisco will sell a support contract on
some phone equipment. Both companies are feeding grey market sales with
these policies.
Tom
At 07:54 AM 7/13/2005, you wrote:
I have Polycom IP600s and just bought some 500s. I had a Zultys 4x5but
got rid of it. You need to be aware that Zulyts provides no end user
support whatsoever. They send you to the reseller, many of which don't
know enough to be helpful. I had hoped to make the FXO port on the 4x5
forward to * for voicemail purposes. While the firmware supposedly
supported this I could find noone to advise on its setup...so I resold
the phone.
Also, the Zultys stuff just doesn't feel as nice as the Polycom phones,
and they're about the same price.
Michael
On Wed, 13 Jul 2005 10:51:49 +0200, Pavel Jezek wrote:
>maybe polycom works, but better to try some other with official support
>for asterisk (or generaly open source), like snom or zultys have nice
>features and btw, linux based ;-)
>today most features had probably cisco 7940/60 (moreover custom features
>extendable through build in xml minbrowser), but not very suitable for
>SOHO due to complicated support (cisco partner needed)...
>PJ
>
>
>
>Dan Perik wrote:
>> That's just a marketing thing. Just because they are "not supported"
>> under Asterisk doesn't mean they don't work under Asterisk. It just
>> means don't call them (voipsupply or Polycom) if you have problems
>> getting them to work under Asterisk. Otherwise myself and many others
>> on this list wouldn't be recommending them.
>>
>> My USD0.02.
>>
>> - Dan
>>
>>
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--
Michael Graves [EMAIL PROTECTED]
Sr. Product Specialist www.pixelpower.com
Pixel Power Inc. [EMAIL PROTECTED]
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