Peter Svensson wrote:
ICD has its own mailinglist at [EMAIL PROTECTED] There is close to zero traffic there as well. I think the authors read it though.
Peter, thank you very much for the response (which I snipped), and for the pointer to these (very quiet) lists as well. I just subscribed to both, and perhaps I'll make a post there of my early experience.
Ironically, I've written two Python AGI scripts that implement a reasonably sophisticated Support system (bridging customers and support engineers in a MeetMe room). It's working fine, and is much simpler than Queues/Agents and ICD.
My only real problem with my current setup is that because I use Call Files to contact the "Agents", I have no direct way to cancel ringing phones when the call has been bridged to another channel.
In fact, my problem is actually a little more subtle than that. We don't mind multiple support engineers hopping on to the same conference with the customer, as the second person might be more familiar with this customer or problem, etc.
What we really want to "cancel" are the remaining ringing phones for a _particular_ agent, who has already answered a different channel (he picked up his desk phone, we can stop ringing his cell phone and soft phone, etc.). We can't ring all phones in one Dial statement, because a cell phone picking up VM will cancel the other channels in that scenario.
We force "acknowledgment" in order to decide which channel the agent wants to bridge with.
Anyway, thanks again! _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
