We did quite some work on ICD for a customer implementation and will be passing that to bruce et all during the next few days.
On 8/31/05, Hadar Pedhazur <[EMAIL PROTECTED]> wrote: > Peter Svensson wrote: > > ICD has its own mailinglist at [EMAIL PROTECTED] There is > > close to zero traffic there as well. I think the authors read it though. > > Peter, thank you very much for the response (which I snipped), and for > the pointer to these (very quiet) lists as well. I just subscribed to > both, and perhaps I'll make a post there of my early experience. > > Ironically, I've written two Python AGI scripts that implement a > reasonably sophisticated Support system (bridging customers and support > engineers in a MeetMe room). It's working fine, and is much simpler than > Queues/Agents and ICD. > > My only real problem with my current setup is that because I use Call > Files to contact the "Agents", I have no direct way to cancel ringing > phones when the call has been bridged to another channel. > > In fact, my problem is actually a little more subtle than that. We don't > mind multiple support engineers hopping on to the same conference with > the customer, as the second person might be more familiar with this > customer or problem, etc. > > What we really want to "cancel" are the remaining ringing phones for a > _particular_ agent, who has already answered a different channel (he > picked up his desk phone, we can stop ringing his cell phone and soft > phone, etc.). We can't ring all phones in one Dial statement, because a > cell phone picking up VM will cancel the other channels in that scenario. > > We force "acknowledgment" in order to decide which channel the agent > wants to bridge with. > > Anyway, thanks again! > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com -- > > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Michal Bielicki http://www.aefirion.org/ http://www.asterisk.com.pl/ _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
