>I like the ideas of user self service.. or user filtered
>access to the CDR stuff?
>
>Will there/should there be levels of user access and
>stuff to restrict access to certain areas?
>From an architectural viewpoint, there will likely be three drivers
for some form of restricted access:
a. regulatory/legal restrictions (in US, some call detail can only be
accessed/provided via court order depending upon the viewer's
relationship to those generating the calls)
b. management restrictions (multiple companies homing on the same asterisk)
c. workgroup policy (who within a workgroup can view call history for the
entire/part of the workgroup)
I'd also bet some money the recently passed US Gramm-Leach-Bliley Act (GLBA)
regarding confidential information will impact data access in many business
environments. The flip side to that is the Securities and Exchange
Commission requirments to monitor/record certain calls (including call
history).
With no access restrictions, someone will complain about:
a. my boss is calling a sex line every day at 6pm
b. my peer is talking to her sister for 2hrs every day during work
c. various girlfriend/boyfiend problems
Rich
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