Have you tried the "incominglimit" parameter (or did she)? I have found this to work pretty well when limiting the number of calls. After monitoring the "full" log, I saw that incoming calls where incrementing or decrementing the active call parameter for SIP agents. By limiting the number of calls that the phone extension/user can accept at one time limited the calls going to an agent.
I am still trying to figure out how to jump out of the dialplan when a call comes into queue -- if anyone has any suggestions for that, it would be greatly appreciated. But in any event, for similar situations, limiting the number of calls for a SIP agent seems to help in the calls coming in on top of another. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of J Thomas Sent: Saturday, October 15, 2005 7:04 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] ACD calls to busy agents One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another ACD call when his turn comes. This results in unnecessary delay in answering that call. Taking out call waiting is not an option, as an agent can also get a direct dialed call, and he should be able to pick up that call even when he is on another call. Is there a way so that a busy agent (whether busy because of an incoming call, or outgoing call) is not presented another ACD call? Thanks, -- jt _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users