On 11/16/05, Matt Riddell <[EMAIL PROTECTED]> wrote: > BJ Weschke wrote: > > On 11/16/05, Marcus Deluigi (intern) <[EMAIL PROTECTED]> wrote: > > > >>A stupid question, but is it possible to use the PauseQueueMember > >>function with AgendLogin? > >> > >>Whenever I use AgendLogin, I have a connection and the agend cannot dial > >>another extension to pause. > >>Creating a new line does not help, because the server returns 403 > >>(forbidden). > >> > >>If I use AgendCallbackLogin, I have no log entry about the logout, > >>because there is no AgendLogout. > >>So I don't want to use that function ... > >> > >>My dialplan looks like this: > >>exten => 101,1,Playback(welcome) > >>exten => 101,2,AgentLogin() > >>exten => 102,1,PauseQueueMember(|Agent/1001) > >>exten => 103,1,UnpauseQueueMember() > >> > >>I tried various parameters for PauseQueueMember, but the CIL does not > >>even show an entry on dialing 102, after the connection is established > >>with the extension 101 > >> > >> > >>>-----Original Message----- > >>>From: [EMAIL PROTECTED] > >>>[mailto:[EMAIL PROTECTED] On Behalf Of > >>>BJ Weschke > >>>Sent: Wednesday, November 16, 2005 1:38 PM > >>>To: Asterisk Users Mailing List - Non-Commercial Discussion > >>>Subject: Re: [Asterisk-Users] Agent not ready > >>> > >>> You can pause a queue member using the PauseQueueMember function. > >>> > >>>On 11/16/05, Marcus Deluigi (intern) <[EMAIL PROTECTED]> wrote: > >>> > >>>>Hi! > >>>> > >>>>Is it possible for an agent (member of a queue) to set its > >>> > >>>status to > >>> > >>>>"not ready", e.g. if he has to do some work after a call? And is it > >>>>possible to record that time? > >>>> > >>>>I mean except of hanging up the phone and logging in to the queue > >>>>again ... > >>>> > > > > > > Using AgentCallBackLogin with just # as the extension to call back to > > I believe will log the agent out, so that's your solution for use with > > callbacklogin. > > > > PQM and UPQM are v1.2 functions so you must make sure that you are > > running 1.2 for them to work, but you also must dial 102 or 103 in > > your dial plan as a new call. You cannot dial them from a connected > > agent connection using AgentLogin and expect them to work, so look at > > the solution above for possibly using AgentCallBackLogin instead of > > AgentLogin because that's what it sounds like you want to use. > > You could maybe assign them to a featuremap in features.conf. >
I hadn't thought of that previously, but yes, that's an excellent option now that it's available. :) -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
