You have the contact set to the extension, you need the contact set to whatever you dial to retrieve your voicemail. i.e. the one that runs voicemailmain.

Brent Bloodworth wrote:
Actually I think that is how it is setup now. I configured the phone through the web interface. Callback mode is set to "contact" and the Callback contact is set to the extension.

On 12/5/05, *Jerry Jones* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote:

    I assume you wish to have the button retrieve your vm - if so then

    time to edit your config file, or use web interface.

      msg.mwi.1.subscribe="" msg.mwi.1.callBackMode="contact" msg.mwi.
    1.callBack="xxx"
    xxx=extension to dial to retrieve vm

    On Dec 5, 2005, at 5:38 PM, Brent Bloodworth wrote:

     > Need a little help. Just set up an [EMAIL PROTECTED] box with 5 Polycom
     > 501 phones. Everything works great except the messages button which
     > when pressed results in asterisk responding "Person at extension
     > 102 is on the phone. Please leave a message after the tone. I have
     > searched the web and several of the the asterisk mailing list
     > archive pages - but I haven't had any luck. Anyone have a suggestion?
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