|
Hi,
I have developped an application that monitors the
status of my queues through the events triggered on the Manager
Interface.
This way, I can know the status of my Agent real
time.
Now, I have a new requirement that I must allow a
manager to click on the Agent he wants to monitor and be able to monitor the
call.
My idea was to, when the user clicks on the Agent,
I would Originate a call between his extension and the extension I have
for ChanSpy, passing as parameter the Agent number.
For testing this, I tried a call file on
/var/spool/asterisk/outgoing
Channel:
SIP/dov.bigio
-----------> This is me
MaxRetries: 3 RetryTime: 40 WaitTime: 25 Context: 01.telecom Application: ChanSpy Data: Agent/5450 ---------> This is the Agent I want to monitor Priority: 1 The problem is that ChanSpy doesn't accept
"Agent/xxxx" as parameter, just "Agent".
Is there a way to ChanSpy a specific know
Agent?
(Or at least to send via dtmf the Agent Number I
want to monitor right after the ChanSpy application is called?
Thank you very much!
Dov |
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