From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Jones
Sent: Wednesday, March 15, 2006 12:28 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] OSHA requirement to "reach a live human" ??The more I think about it, the crazier this supposed requirement sounds to me.. It would seem that any IVR for a bank, which allows account access 24/7/365 would be in violation, since we all know banks have no humans in them off-hours... Many businesses have IVR type systems that operate when there are no humans available.-Steve
From: Andrew Kohlsmith [mailto:[EMAIL PROTECTED]
Sent: Wed 3/15/2006 12:00 PM
To: [email protected]
Subject: Re: [Asterisk-Users] OSHA requirement to "reach a live human" ??On Wednesday 15 March 2006 11:20, Steve Jones wrote:
> Are you selling it TO osha? If so, maybe they have an internal
> requirement.. If not, I've never heard of that. Granted, I haven't sold a
> LOT of phone systems, but I've been involved with a couple into public
> works departments of local governments as well as private corps, and nobody
> has ever mentioned that...
And speaking as someone who CALLS public works and government agencies a lot,
I'd have to say that my experience seems to indicate that this is most
certainly NOT a requirement. It's impossible to reach a human easily; I
generally just hit the first extension I can and ask to be transferred where
I want. It only gets worse if there are queues to deal with, because you
can't get to a human until your number comes up in the queue.
-A.
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