True. And why would OSHA differentiate between an IVR and a traditional answering machine? Likewise, what about the other alternative - no answer at all - how is this better than an IVR from an OSHA point of view? Clearly people are allowed to have answering machines and clearly not every business is required to staff a person 24-hours a day.
I'm going with my first reponse - this is a blame game. Probably grown out of a basic fear of technology and/or change. Bob McDowell ________________________________ From: Steve Jones [mailto:[EMAIL PROTECTED] On Behalf Of Steve Jones Sent: Wednesday, March 15, 2006 11:28 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] OSHA requirement to "reach a live human" ?? The more I think about it, the crazier this supposed requirement sounds to me.. It would seem that any IVR for a bank, which allows account access 24/7/365 would be in violation, since we all know banks have no humans in them off-hours... Many businesses have IVR type systems that operate when there are no humans available. -Steve _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
