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Does Asterisk support, in a call center type
environment, the ability for a supervisor to monitor a call between a system
user and a 3rd party, and allow them to physically take over the call. For
instance if a call center supervisor is randomlay monitoring agent calls, and
for some reason need to intervene on a call without first having been
conferenced into the call?
Cory J
Andrews
++++++++++++ VOIPSupply.com 454 Sonwil Drive Buffalo, NY 14225 ++++++++++++++ voice - 716.630.1555 X22 email - [EMAIL PROTECTED] AIM - B2CORY |
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