Hello, VICIDIAL supports this when using VICIDIAL for inbound and/or outbound calling. Blind monitoring, barging in on the call and hijacking the customer from the agent.
MATT--- On 3/28/06, Devraj Mukherjee <[EMAIL PROTECTED]> wrote: > http://www.voip-info.org/wiki-Asterisk+manager+API > > I have been doing some work with the Asterisk Management API and there > is a commadn where you can transfer a call. This is what you may be > looking for > > Not sure, trying to be as helpful as I can > > On 3/29/06, Steve Totaro <[EMAIL PROTECTED]> wrote: > > I do not think so but it would be a great feature. > > > > -----Original Message----- > > From: Cory Andrews [mailto:[EMAIL PROTECTED] > > Sent: Tue 3/28/2006 9:59 PM > > To: asterisk-users@lists.digium.com > > Cc: > > Subject: [Asterisk-Users] Call Monitoring / Call Takeover with > > Asterisk > > > > > > Does Asterisk support, in a call center type environment, the > > ability for a supervisor to monitor a call between a system user and a 3rd > > party, and allow them to physically take over the call. For instance if a > > call center supervisor is randomlay monitoring agent calls, and for some > > reason need to intervene on a call without first having been conferenced > > into the call? > > > > Cory J Andrews > > ++++++++++++ > > VOIPSupply.com > > 454 Sonwil Drive > > Buffalo, NY 14225 > > ++++++++++++++ > > voice - 716.630.1555 X22 > > email - [EMAIL PROTECTED] > > AIM - B2CORY > > > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > > -- > Devraj Mukherjee > Eternity Technologies Pty Limited > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
