I am attempting to setup a asterisk server to take place of my current service with freedomvoice.
With the current system a auto-attendant picks up and they go through all the normal menu stuff, once they select the department they wish to speak to the attendant asks them to say their name. Once they do that the system attempts to contact a agent and when that agent picks up the auto-attendant then tells them they have a call from "plays the response from the user" and gives the agent a set of options (1 to connect, 2 put on hold, 3 send to voice mail, 4 to disconnect caller). I currently have the queues setup and can get the caller connected to a agent, it's just the middle part that's missing What is the best way to achieve this, can anybody point me in the right direction? Examples are always helpful! -- ~Shaun _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
