Kevin Savoy wrote:
Can anyone recommend a phone to use in an inbound call center
environment that has an auto answer feature? We don’t want the agents
having to acknowledge the call. The call should just activate on the
headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601.
None of these support it.
Thanks
May be I am not understanding... Why not use agentlogin and have the
agents always logged in with MOH... they get a beep and they are
connected.. Change ackcall=no in agents.conf
Then you don't need auto-answer
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